Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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Aida Dominguez

Summary

Dedicated and motivated student with a strong academic background and practical experience in customer service. Proven ability to analyze information, communicate effectively, and work collaboratively in team environments. Eager to leverage strong interpersonal skills and a commitment to excellence to contribute to a dynamic legal team and gain valuable real-world experience in the legal sector.

Overview

5
5
years of professional experience
1
1
Certification

Work History

RETAIL BANKING ASSOCIATE

TD BANK
04.2023 - Current
  • Maintained accurate account records for all customers utilizing bank software systems
  • Analyzed financial data and generated reports while adhering to strict deadlines
  • Educated customers on different types of banking products, offering assistance in selecting the best options for their needs
  • Ensured compliance with banking regulations while assisting customers in understanding complex financial products

CUSTOMER SERVICE REPRESENTATIVE

Carpio Tax Service
02.2020 - 03.2023
  • Responsible for providing fast and efficient customer service and helping with the information the client needs to know, ensuring quality for clients
  • Promptly respond to customer inquiries in person or via phone, email, mail, or social media
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers

PARKING ATTENDANT

Republic Parking System
08.2022 - 02.2023
  • Attend a garage, where different events are held located in Hartford, CT
  • Worked closely with management team to ensure smooth operation of the facility
  • Assisted customers in understanding parking regulations, fees, and other information
  • Accurately collected payments for parking services

RETAIL ASSOCIATE

Metro By T-Mobile
01.2022 - 08.2022
  • Maintained knowledge of current sales, promotions, and policies regarding payment, returns, and exchanges
  • Assisted customers with product selection and purchasing decisions
  • Contact specialists to repair or change any modifications to the accounts
  • Provided excellent customer service and support to customers in a fast-paced retail environment

CASHIER

Popeye's Fast Food Restaurant
09.2021 - 12.2021
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
  • Built and maintained positive working relationships with co-workers
  • Provided efficient and courteous service to customers

Education

High School Diploma -

High School of Science and Technology
Springfield, MA
06.2021

Associate in Science (A.S.) - Criminal Justice

STCC
Springfield, MA
05.2024

Bachelor of Arts (B.A.) - Law

Western New England University
Springfield, MA

Skills

  • Professionalism
  • Verbal and written communication
  • Bilingual in Spanish
  • Teamwork and collaboration
  • Administrative support
  • Scheduling/Planning
  • Document filing
  • Organizational efficiency
  • Microsoft office
  • Legal terminology

Certification

Notary Public

LANGUAGES

Spanish Fluent
English Fluent

Timeline

RETAIL BANKING ASSOCIATE

TD BANK
04.2023 - Current

PARKING ATTENDANT

Republic Parking System
08.2022 - 02.2023

RETAIL ASSOCIATE

Metro By T-Mobile
01.2022 - 08.2022

CASHIER

Popeye's Fast Food Restaurant
09.2021 - 12.2021

CUSTOMER SERVICE REPRESENTATIVE

Carpio Tax Service
02.2020 - 03.2023

Associate in Science (A.S.) - Criminal Justice

STCC

High School Diploma -

High School of Science and Technology

Bachelor of Arts (B.A.) - Law

Western New England University

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Aida Dominguez