Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Aida Habte-Egzy

Seattle,WA

Summary

Focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations. Well-versed in recordkeeping, reporting and regulatory requirements. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Leasing Manager

GPS Renting
10.2017 - Current
  • Helped to grow GPS Renting from 200 doors to over 600 doors with a portfolio of over 500 million.
  • Manage a team of 3 overseeing the leasing process.
  • Increased lease occupancy rates by implementing effective marketing strategies and conducting comprehensive market research.
  • Complete daily and weekly reports on inquiries, foot traffic and customer feedback.
  • Create attractive marketing ads that will syndicate to 40 websites.
  • Appfolio & Buildium experience.
  • Conduct move-in and move-out inspections and create work orders based on my findings.
  • Interview & train employees for various positions.
  • Evaluated prospective tenants creditworthiness by reviewing financial documents and coordinating background checks to minimize risk exposure.
  • Oversaw tenant improvement projects from inception through completion, ensuring efficient use of resources and adherence to budget constraints.
  • Trained junior leasing agents on best practices, improving team performance and client satisfaction levels.

Leasing Agent

Equity Residential
11.2015 - 10.2017
  • Received 2 awards with Equity Residential for the top salesperson 1 for each year I worked there.
  • Performed background, reference, and credit checks; selected quality tenants and maintained high occupancy rates.
  • Handled tenant communications; responded to requests for maintenance and answered questions.
  • Conducted apartment tours, answered questions and highlighted selling features and benefits of the property.
  • Achieved and exceeded sales goals.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.

Advanced Customer Support Representative

AT&T
07.2013 - 11.2015
  • Submit network outage cases as they arise when assisting customers.
  • Met or exceeded KPI's.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Utilized CRM tools effectively to track customer interactions, maintain records, and provide personalized assistance when needed.
  • Resolved technical issues for customers with clear explanations and step-by-step guidance for Apple Iphone's.

Education

Associate of Arts - Marketing

Art Institute of Seattle
Seattle, WA

Skills

  • Previously ran my own Facebook Ad agency where I did my own Facebook Ads Campaigns and took my own sales calls
  • Proficient Microsoft Office & Google Suite
  • Asana
  • Go High Level CRM
  • Skilled closer with training from Cole Gordon's remote closing academy
  • Professional training on negotiating
  • Exceptional project management workflow experience

Certification

Real Estate License

Timeline

Senior Leasing Manager

GPS Renting
10.2017 - Current

Leasing Agent

Equity Residential
11.2015 - 10.2017

Advanced Customer Support Representative

AT&T
07.2013 - 11.2015

Associate of Arts - Marketing

Art Institute of Seattle

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Aida Habte-Egzy