Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aida Hawes

Brooklyn,NY

Summary

Proven leader with a track record of enhancing customer satisfaction and team efficiency at Best Buy. Skilled in retail management and fostering teamwork orientation, Strong in optimizing operations and elevating service standards. Demonstrated success in improving supplier relationships and team performance through critical thinking and an eye for detail.

Overview

10
10
years of professional experience

Work History

Freelance Purchaser

Food Network
05.2022 - Current
  • Maintained and reviewed computerized records of items purchased and costs associated with purchases.
  • Checked items received against items ordered by verifying receipts.
  • Improved supplier relationships, resulting in better product quality and delivery times.
  • Evaluated vendor performance, ensuring compliance with company standards and expectations.

Customer Team Leader

Best Buy
09.2016 - 11.2017
  • Led, built and developed team of 8 for modeling service excellence.
  • Maintained high standards in customer care by setting clear expectations and monitoring team performance closely.
  • Fostered a positive work environment by promoting teamwork and open communication among staff members.
  • Enhanced customer satisfaction by addressing and resolving complaints swiftly and effectively.
  • Organized and balanced multiple priorities within fast-paced environment.

Customer Front End Leader

Best Buy
04.2014 - 09.2016
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw 2 teams of employees, corrected problems, and increased efficiency to maintain productivity targets.
  • Created employee schedules to align coverage with forecasted demands.
  • Championed a culture of continuous improvement within the team by actively seeking feedback on work quality, driving overall performance enhancements.
  • Stayed current on industry trends and best practices through continuous learning opportunities, elevating skillset as a Front End Leader.

Education

Associate of Arts -

Johnson And Wales University
North Miami, FL

Skills

  • Teamwork orientation
  • Tenacious
  • Eye for detail
  • Customer Service
  • Attention to Detail
  • Critical Thinking
  • Retail Management

Timeline

Freelance Purchaser

Food Network
05.2022 - Current

Customer Team Leader

Best Buy
09.2016 - 11.2017

Customer Front End Leader

Best Buy
04.2014 - 09.2016

Associate of Arts -

Johnson And Wales University

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Aida Hawes