Aida Henderson
Portland,OR
Summary
Analytical, energetic, and detail-oriented attorney with broad and deep experience in business and real estate matters, including business formation, real estate transactions, distressed property, due diligence, permitting, contract and lease negotiations, and landlord/tenant.
Overview
19
19
years of professional experience
Work History
Lifestyle Culture Consultant
Chocolate and Thyme
06.2015 - 11.2024
- Market research for a variety of brands in wellness, real estate investments, skincare line and a vegan catering service
- Served as an advisor working within the realm of equity, diversity and inclusion
- Administrative associate and data entry services for market and product research, customer analysis, and researching industry trends
- Advised clients on solutions and content for private product lines
- Decreased production cost by 15%-25% by negotiating with vendors and soliciting new vendor bids
- Prepared reports and presentations
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Optimized supply chain operations for clients, reducing costs and improving efficiency through strategic vendor management.
Driver
Lyft / Postmates
01.2017 - 05.2023
- Pick up customers - customer service
- Restaurant pick up and customer deliveries - customer service - deliver packages
- Achieved safe driving records by consistently following traffic rules and regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
Customer Management Specialist
Manpower / IBM Seterus Inc
02.2016 - 12.2016
- Managed customer mortgage accounts in a high volume call setting
- Answered questions regarding a variety of account issues - escrow accounts - balance and payment inquiries and tax reporting information - review payoff information
- Made recommendations to management and asset specialists that simplified the customer experience and improved delivery timelines by 20%
- Meet call center performance metrics set out by team lead
- Collaborate with delinquent customers, third parties, and attorneys
- Processed mortgage payments
- Documented all customer contact in accordance with established procedures
- Analyze research and provided options to improve customers insight on account management
- Coordinated with internal departments to streamline operations and improve overall company efficiency.
- Delivered successful projects within deadlines through effective time management and resource allocation.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Driver and Trainee
Conway / XPO Transportation
08.2015 - 12.2015
- Trucking driving school backing techniques - driving
- Delivered shipments
- Logistics planning to ensure compliance and prompt delivery for appointments
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
Customer Care Specialist
Xerox Corporation
06.2013 - 09.2013
- Responded to telephone inquiries and complaints using standard scripts and procedures
- Gathered information, researched/resolved inquiries, and log customer calls
- Informed customers about services available and assessed customer needs
- Provided functional guidance, training, support, and assistance to staff
- Prepared standard-reports tracking workload, response timing, and quality of input
Associate Agent certified Property Manager
Better Realty
07.2007 - 09.2010
- Conducted industry research to identify trends, best practices and potential risk for clients
- Loan processing
- Met with clients to provide insight to the buying and selling process
- For boutique real estate firm, draft, negotiate and enforce leases and purchase & sale agreements
- Negotiate purchase and sale contracts for residential and commercial properties, including foreclosures
- Handle landlord tenant issues, including leasing, eviction, and dispute resolution
- Research, analyze and applied for state and local government grant and loans for clients
- Oversee due diligence on potential real estate purchase opportunities
- Actively communicated with appraisers and inspectors throughout buying and selling period
- Open house
- Property management
- Proactively communicates with contractors and vendors for property repairs prior to selling
- Launched first time home buyers initiative to provide buyers with a grant between $7000 and $15,000 down payment assistance
Administrative Assistant for the City Manager Office
City of Oakland
03.2006 - 11.2006
- Handling administrative requests and queries from senior managers
- Organized and scheduled appointments, meetings, and calls with admin software
- Plan meetings and took detailed minutes
- Answer and direct phone calls
- Organize and scheduled appointments - Outlook and calendar management, email, correspondence memos, letters, faxes, and forms
- Assist in the preparation of regularly scheduled reports
- Develop and maintain a filing system
- Update and maintain office policies and procedures
- Ordered office supplies and research new deals and suppliers
- Maintain contact lists
- Booked travel arrangements
- Submitted and reconcile expense reports
- Provided general support to visitors
- Act as the point of contact for internal and external clients
- Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
Education
Associate of Arts - Business / Interior Design
Houston Community College
Houston, TX06-2017
Design Certificate Program - Design
San Francisco City College
San Francisco, CA06-2011
Skills
- Proficient in MS Office
- Data entry
- Analytical skills
- Knowledge of legal documents affecting real property
- Data analysis
- Project management
- Results-driven
- Creative problem-solving
- Cross functional collaboration
- Attention to detail
- Team leadership & development
- Issue resolution
- Customer relationship management
- Quality assurance
Hobbies and Interests
- Literature
- Environmental conservation
- Art
- Yoga
- Skiing
- Travel
Volunteer Experience
- Habitat for Humanity, Volunteer, Building new homes.
- We Read, Tutor, Tutoring students in reading and math.
- Homeless Shelters, Volunteer, Preparation and cooking for homeless shelters.
Timeline
Driver
Lyft / Postmates
01.2017 - 05.2023
Customer Management Specialist
Manpower / IBM Seterus Inc
02.2016 - 12.2016
Driver and Trainee
Conway / XPO Transportation
08.2015 - 12.2015
Lifestyle Culture Consultant
Chocolate and Thyme
06.2015 - 11.2024
Customer Care Specialist
Xerox Corporation
06.2013 - 09.2013
Associate Agent certified Property Manager
Better Realty
07.2007 - 09.2010
Administrative Assistant for the City Manager Office
City of Oakland
03.2006 - 11.2006
Associate of Arts - Business / Interior Design
Houston Community College
Design Certificate Program - Design
San Francisco City College
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