Aida Lopez
Henderson,NV
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Do&Co F1
Las Vegas, Nevada
11.2023 - 11.2024
- Followed health safety guidelines when preparing and serving food products.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Set up tables in between patrons to reduce wait times.
Concessions Associate
Levy
Las Vegas, NV
08.2022 - 08.2024
- Greeted customers, answered questions and provided food and drink recommendations.
- Cleaned and polished counters, equipment and tables.
- Prepared and promptly served food, beverages and desserts to customers.
- Assessed inventory and prepared product orders.
- Performed frequent sanitation procedures when handling and preparing food.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Processed credit card payments, promptly returning receipt to customers.
- Maintained safe food handling practices to prevent germ spread.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Scrubbed and polished counters to remove debris and food.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Tailored orders to address customer allergies and gluten concerns.
- Directed patrons to restrooms and other amenities within facility.
Concessions Worker
Levy EDC
Las Vegas, NV
05.2024 - 05.2024
- Operated point-of-sale systems efficiently and accurately.
- Restocked merchandise when needed throughout the day.
- Provided customer service by greeting patrons, answering questions, and resolving complaints.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Concessions Associate
Sphere MSG
Las Vegas, NV
09.2023 - 12.2023
- Utilized POS system to complete transactions accurately and quickly.
- Served beverages according to company guidelines.
- Followed all health code regulations when handling food items.
- Greeted customers upon arrival at the concession stand.
- Collaborated with other associates to ensure smooth operation of concession stand activities.
- Assisted customers in making food and beverage selections.
- Communicated effectively with colleagues regarding any issues that arose.
- Conducted daily inventory checks on supplies and equipment.
- Restocked concession stands with necessary supplies.
- Greeted customers warmly upon arrival and provided assistance as needed.
- Provided excellent customer service to guests of all ages.
- Resolved customer complaints in a professional manner.
- Participated in team meetings regarding new menu items or specials.
- Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
- Delegated tasks to other concession team members and prioritized duties to meet deadlines.
- Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Tailored orders to address customer allergies and gluten concerns.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Education
High School Diploma -
Cetys
Tijuana, BC Mexico07.1989
Skills
- Teamwork and Collaboration
- Stocking and Replenishing
- Cleaning and Sanitizing
- Multitasking and Organization
- Payment Processing
- Customer Service
- Stocking and Replenishment
- Adaptability and Flexibility
- Health and Safety Compliance
- POS Terminal Operation
- Safe Food Handling
- Spanish Fluency
- Health and Safety Standards
- ServSafe Certified
- Upselling Techniques
- Team Player
- Valid Food Handlers Certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Levy
- Certified Concession Cashier, Levy - 2022
- TAM Certification Training - exp. 2026
- Food Handler Training - exp. 2025
- Non-Gaming Card - exp. 2027
Timeline
Concessions Worker
Levy EDC
05.2024 - 05.2024
Server
Do&Co F1
11.2023 - 11.2024
Concessions Associate
Sphere MSG
09.2023 - 12.2023
Concessions Associate
Levy
08.2022 - 08.2024
High School Diploma -
Cetys