Aida Lopez

Dynamic Patient Service Representative Phlebotomist with extensive experience at Quest Diagnostics, excelling in blood collection and patient care. Proven ability to ensure regulatory compliance while delivering exceptional customer service. Bilingual communicator skilled in teamwork and effective problem-solving, dedicated to maintaining patient comfort and safety throughout the phlebotomy process. Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives.

• 10/15-Present, Biomat Inc. / TPR, Donor Center Specialist, Ensure overall customer satisfaction from beginning to end of donation process., Report any unsafe situations to area lead personnel, supervisors or managers in charge., Maintain communication with all areas to ensure accuracy of documentation and integrity of product.
• 12/15-06/17, Biomat Inc., McAllen, TX, Alternate Center Leadership, Assisted in the opening and closing of plasma donation center., Created and ran reports for the day's production., Remained in direct contact and communication with Center Manager regarding donor center needs.
• 03/09-10/15, Biomat Inc., McAllen, TX, Phlebotomist, Determined the suitability of donors consenting to plasmapheresis prior to donation., Responded, assisted and handled any complications that arose during the plasmapheresis process., Ensured confidentiality of donors at all times.
• Years, LabCorp, Phoenix, AZ, Phlebotomist, Performed drug screens for contracted employers., Screened persons for bone marrow donations., Performed blood cultures, buccal swabs for DNA testing and drew samples from patients for routine medical purposes.

Upon request

• 05/19, Inphinity Phlebotomy, El Paso, TX, National Healthcareer Association Certified Phlebotomy Technician - Certificate of Completion
• 12/04, Anthem College, Associate of Science Degree - Medical Assistant

NHA Certified Phlebotomy Technician trained in collecting blood by means of dermal puncture and venipuncture utilizing lancets, evacuated tube system and butterfly infused system with successful completion of venipuncture sticks (Capillary, straight needle and butterfly needle), Offering over ten years of combined experience as a Phlebotomist and Donor Center Specialist, Perform drug screens, bone marrow screenings, blood cultures, and buccal swabs for DNA testing, Ability to administer emergency first aid to patients showing signs of nausea, shortness of breath, dizziness or headaches, Perform various point of care tests such as glucose level check, glucose tolerance tests, bleeding timed tests, urine sampling and giving injections, Experienced in taking patient vital signs to assess their ability and recording patients medical condition, Ability to monitor, record and report symptoms or changes in patient's condition to maintain accurate, detailed medical records, Knowledgeable in preparing slides for peripheral blood smears, BLS/CPR Certified / Bilingual-English/Spanish, Dedicated, compassionate individual with the ability to provide exceptional patient care, Goal oriented and initiative driven, excellent communication skills with people at all levels, Work well as part of a team or on my own; always maintaining confidentiality of donors, clients, patients.