Aida Marrero
Brooklyn,NY
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
PT FedEx (DOT) Shuttle Driver
FedEx Express
New York, NY
09.2022 - Current
- Exhibited a high level of adaptability by efficiently managing both scheduled freight transport and the swift fulfillment of urgent requests.
- Demonstrated high proficiency in the physical tasks of loading and unloading aircraft, containers, and company vehicles, showcasing efficient handling of diverse cargo
- Exhibited technical competence in the operation of necessary mechanized ramp equipment, contributing to the smooth flow of package logistics
- Categorized packages by service type and destination in compliance with standard operating procedures.
- Ensures efficient delivery of packages to the sort area.
- Executed all assigned ramp tasks with a steadfast adherence to FedEx policies and procedures, ensuring a secure and efficient work environment.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Delivered goods promptly while adhering to speed limits and other traffic regulations.
Military Police
United States Army National Guard
Fort Leonard Wood, MO
01.2023 - Current
- Planned and facilitated field exercises to simulate real-life challenges confronted by military police forces globally.
- Performed duties involving investigating various criminal activities, including report writing, evidence collection, witness and suspect interviews, and making necessary arrests.
- Provided detailed documentation of arrests and accidents.
- Engaged in comprehensive weapons training to enhance proficiency with a variety of firearms.
- Ensured proper functionality of weapons systems in preparation for live-fire training exercises.
- Participate in drills designed to test safety protocols in case of an emergency.
- Maintain a high level of physical fitness through regular exercise regimens.
- Safeguard and uphold the highest level of confidentiality for classified information.
Medical Receptionist
Puerto Rican Family Institute, Inc.
Brooklyn, NY
06.2022 - 03.2023
- Ensured efficient check-in by promptly attending to arriving patients and gathering necessary documentation.
- Created patient files according to organizational file maintenance policies.
- Scheduled and managed appointments while also updating medical histories and maintaining patient records.
- Delivered efficient administrative support by executing tasks like document filing, material photocopying, and office supply organization.
- Effectively manage incoming calls by addressing inquiries promptly and routing messages to the relevant staff.
- Managed appointment schedules to guarantee punctual patient arrivals for their scheduled visits.
- Increased efficiency by proactively calling patients to confirm appointments and collect additional information.
- Implemented a system to ensure the timely scheduling of follow-up appointments for long-term care plans or prescribed treatments.
Office Administrator/Dispatcher
DNJ HVAC Services
Maspeth, NY
09.2021 - 06.2022
- Performed tasks with commonly used software programs such as Wintec Pro, Intelligentsia, Microsoft Excel, Word, Adobe PDF, Outlook Email, and QuickBooks Premier.
- Managed contract review and negotiation while maintaining compliance with relevant laws.
- Offered assistance in client-contractor negotiations by actively participating in meetings.
- Implemented effective strategies to optimize the contracting process through targeted improvements.
- Monitored and updated records to reflect real-time changes in driver locations, delays, and cancellations.
- Ensured efficient handling of delivery paperwork by organizing and maintaining accurate records of manifests, bills of lading, and packing slips.
- Maintained detailed records of all HVAC equipment repairs that were performed.
- Ensured contractors met contractual obligations and tracked budgets from start to finish.
Assistant Manager
Ithaka Acquisitions Inc.
Staten Island, NY
10.2019 - 05.2020
- Conducted training sessions for new hires on product knowledge, sales techniques, and company policies.
- Initiated and executed highly successful cross-selling initiatives, significantly expanding our existing customer base and demonstrating the potential for further growth.
- Demonstrated strong leadership in driving our business to grow and participating in special projects that have significantly contributed to our success objectives.
- Established and maintained solid connections with key influencers within identified markets.
- Enhanced sales team performance through personalized coaching strategies.
- Developed and implemented individual action plans to assist team members in achieving their objectives.
- Led sales planning, development, and account management to expand current accounts and establish new ones.
- Established targeted marketing objectives aligned with the overall direction and business goals.
Senior Account Manager
Crosstown Solutions
Brooklyn, NY
11.2017 - 10.2019
- Developed and executed marketing campaigns to promote products and services.
- Established strong and reliable vendor relationships, ensuring the cost-effective production of high-quality marketing materials.
- Continuously advanced sales and marketing objectives through networking with existing and potential customers and industry partners.
- Demonstrated strong interpersonal skills in maintaining positive working relationships.
- Contributed to collective efforts by attending team meetings weekly to evaluate sales objectives and devise effective strategies.
- Remained informed about the range of available products and services for sale.
- Performed regular monitoring of staff performance and offered constructive feedback.
- Collaborated with cross-functional teams on product development initiatives.
Senior Data Analyst / Youth Program Director
Coalition for Hispanic Family Services
Brooklyn, NY
06.2014 - 12.2017
- Assisted in tracking, evaluating, and reporting on program impact through analysis of multiple data sources.
- Proactively collaborated on developing new program initiatives, contributing to the creation of detailed project plans, timelines, and budgets.
- Managed and organized promotional initiatives for the program in nearby educational institutions and community settings.
- Developed comprehensive monthly reports summarizing program advancements, successes achieved, challenges faced, and recommendations for refinement.
- Effectively organized and managed various youth program activities, such as field trips, sports, and recreation programs, to maximize engagement.
- Complied with all local, state, and federal regulations about youth programs.
- Ensured the accuracy of program documentation by monitoring daily attendance records.
- Monitored and allocated funds from multiple grants to support programmatic goals.
- Determined program directions and goals based on comprehensive research of community requirements.
- Implemented measures for maintaining dataset accuracy through frequent quality assurance checks.
Front Desk Receptionist
Greenpoint YMCA
Brooklyn, NY
01.2013 - 05.2013
- Managed organizational and membership changes using Microsoft Word, Excel, and AS400 systems.
- Handled customer and member payments using credit cards, checks, and money orders.
- Performed various administrative tasks, including filing documents and scanning materials.
- Ensured efficient handling of all incoming and outgoing mail, courier services, faxes, and various forms of communication.
- Maintained accurate customer information records by performing data entry tasks into computer systems.
- Greeted and welcomed gym members, visitors, and guests upon arrival.
- Maintained strict compliance with applicable fire safety laws, codes, standards, and regulations.
Costco Concierge Services
Alorica
Fort Myers, FL
01.2012 - 12.2012
- Performed thorough analysis of product guidelines using tools like Helix 360 and Adobe Acrobat
- Assisted customers with the successful installation of new hardware and software applications.
- Assisted customers in troubleshooting software and hardware problems to ensure timely resolution.
- Handled incoming technical service calls and emails as primary point of contact.
- Applied in-depth understanding of products to resolve customer concerns and achieve positive outcomes.
- Enhanced user experience through assistance in navigating phone hardware and software configuration for optimal service functionality.
- Effectively resolved customer service problems by offering guidance or escalating to higher-level support.
Data Entry Representative
Royal Disposable Imports & Domestic
Maspeth, NY
03.2009 - 10.2011
- Administered and organized data entries in the Mas90 system through communication channels such as phone, fax, and email orders.
- Entered data from various sources into computer systems.
- Adhered to privacy policies and practices while handling confidential information in system entries.
- Incorporated scanned documents into suitable databases to ensure efficient storage.
- Ensured compliance with relevant rules and regulations for data entry.
- Implemented measures to eliminate data duplication by identifying and resolving entry mistakes.
- Efficiently digitized and organized hard copy data, transferring it to digital databases in new formats.
Education
High School Diploma -
The School For Legal Studies
Brooklyn, NY01.2008
Skills
- Microsoft Office Suite Programs
- POS Systems
- Appointment Scheduling
- SQL Databases
- Analytical and Critical Thinking
- Excellent Communication
- Computer Skills
- Calendar Management
- Office Administration
- Client Relations
- Equipment Operation
- DOT Compliance
- Technical Support
- Spreadsheet tracking
- Data analysis and research
- Bilingual in English and Spanish
Certification
- First Aid Certification
- CPR Certification
- Driver's License
Workauthorization
Authorized to work in the US for any employer
Assessments
- Work motivation, Proficient, 06/01/21, Level of motivation and discipline applied toward work
- Spreadsheets with Microsoft Excel, Proficient, 07/01/22, Knowledge of various Microsoft Excel features, functions, and formulas
- Customer focus & orientation, Proficient, 06/01/22, Responding to customer situations with sensitivity
- Customer service, Proficient, 02/01/24, Identifying and resolving common customer issues
- Administrative assistant/receptionist, Proficient, 06/01/22, Using basic scheduling and organizational skills in an office setting
- Data entry: Attention to detail, Proficient, 06/01/22, Maintaining data integrity by detecting errors
Personal Information
- Willing To Relocate: Anywhere
- Title: Military Police
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Military Police
United States Army National Guard
01.2023 - Current
PT FedEx (DOT) Shuttle Driver
FedEx Express
09.2022 - Current
Medical Receptionist
Puerto Rican Family Institute, Inc.
06.2022 - 03.2023
Office Administrator/Dispatcher
DNJ HVAC Services
09.2021 - 06.2022
Assistant Manager
Ithaka Acquisitions Inc.
10.2019 - 05.2020
Senior Account Manager
Crosstown Solutions
11.2017 - 10.2019
Senior Data Analyst / Youth Program Director
Coalition for Hispanic Family Services
06.2014 - 12.2017
Front Desk Receptionist
Greenpoint YMCA
01.2013 - 05.2013
Costco Concierge Services
Alorica
01.2012 - 12.2012
Data Entry Representative
Royal Disposable Imports & Domestic
03.2009 - 10.2011
High School Diploma -
The School For Legal Studies