Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aida Marrero

Binghamton,NY

Summary

Tech-savvy professional with a talent for troubleshooting and a focus on customer satisfaction. Skilled in providing network and software support, designing technical solutions, evaluating system performance, and enhancing user experience through improved security measures.

Overview

16
16
years of professional experience

Work History

Swing Driver -DOT

FedEx Express
10.2023 - Current
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.

PT FedEx (DOT) Shuttle Driver

FedEx Express
09.2022 - 10.2023
  • Exhibited a high level of adaptability by efficiently managing both scheduled freight transport and the swift fulfillment of urgent requests.
  • Demonstrated high proficiency in the physical tasks of loading and unloading aircraft, containers, and company vehicles, showcasing efficient handling of diverse cargo
  • Exhibited technical competence in the operation of necessary mechanized ramp equipment, contributing to the smooth flow of package logistics
  • Categorized packages by service type and destination in compliance with standard operating procedures.
  • Ensures efficient delivery of packages to the sort area.
  • Executed all assigned ramp tasks with a steadfast adherence to FedEx policies and procedures, ensuring a secure and efficient work environment.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Delivered goods promptly while adhering to speed limits and other traffic regulations.

Military Police

United States Army National Guard
01.2023 - 06.2025
  • Planned and facilitated field exercises to simulate real-life challenges confronted by military police forces globally.
  • Performed duties involving investigating various criminal activities, including report writing, evidence collection, witness and suspect interviews, and making necessary arrests.
  • Provided detailed documentation of arrests and accidents.
  • Engaged in comprehensive weapons training to enhance proficiency with a variety of firearms.
  • Ensured proper functionality of weapons systems in preparation for live-fire training exercises.
  • Participate in drills designed to test safety protocols in case of an emergency.
  • Maintain a high level of physical fitness through regular exercise regimens.
  • Safeguard and uphold the highest level of confidentiality for classified information.

Medical Receptionist

Puerto Rican Family Institute, Inc.
06.2022 - 03.2023
  • Ensured efficient check-in by promptly attending to arriving patients and gathering necessary documentation.
  • Created patient files according to organizational file maintenance policies.
  • Scheduled and managed appointments while also updating medical histories and maintaining patient records.
  • Delivered efficient administrative support by executing tasks like document filing, material photocopying, and office supply organization.
  • Effectively manage incoming calls by addressing inquiries promptly and routing messages to the relevant staff.
  • Managed appointment schedules to guarantee punctual patient arrivals for their scheduled visits.
  • Increased efficiency by proactively calling patients to confirm appointments and collect additional information.
  • Implemented a system to ensure the timely scheduling of follow-up appointments for long-term care plans or prescribed treatments.

Office Administrator/Dispatcher

DNJ HVAC Services
09.2021 - 06.2022
  • Performed tasks with commonly used software programs such as Wintec Pro, Intelligentsia, Microsoft Excel, Word, Adobe PDF, Outlook Email, and QuickBooks Premier.
  • Managed contract review and negotiation while maintaining compliance with relevant laws.
  • Offered assistance in client-contractor negotiations by actively participating in meetings.
  • Implemented effective strategies to optimize the contracting process through targeted improvements.
  • Monitored and updated records to reflect real-time changes in driver locations, delays, and cancellations.
  • Ensured efficient handling of delivery paperwork by organizing and maintaining accurate records of manifests, bills of lading, and packing slips.
  • Maintained detailed records of all HVAC equipment repairs that were performed.
  • Ensured contractors met contractual obligations and tracked budgets from start to finish.

Assistant Manager

Ithaka Acquisitions Inc.
10.2019 - 05.2020
  • Conducted training sessions for new hires on product knowledge, sales techniques, and company policies.
  • Initiated and executed highly successful cross-selling initiatives, significantly expanding our existing customer base and demonstrating the potential for further growth.
  • Demonstrated strong leadership in driving our business to grow and participating in special projects that have significantly contributed to our success objectives.
  • Established and maintained solid connections with key influencers within identified markets.
  • Enhanced sales team performance through personalized coaching strategies.
  • Developed and implemented individual action plans to assist team members in achieving their objectives.
  • Led sales planning, development, and account management to expand current accounts and establish new ones.
  • Established targeted marketing objectives aligned with the overall direction and business goals.

Senior Account Manager

Crosstown Solutions
11.2017 - 10.2019
  • Developed and executed marketing campaigns to promote products and services.
  • Established strong and reliable vendor relationships, ensuring the cost-effective production of high-quality marketing materials.
  • Continuously advanced sales and marketing objectives through networking with existing and potential customers and industry partners.
  • Demonstrated strong interpersonal skills in maintaining positive working relationships.
  • Contributed to collective efforts by attending team meetings weekly to evaluate sales objectives and devise effective strategies.
  • Remained informed about the range of available products and services for sale.
  • Performed regular monitoring of staff performance and offered constructive feedback.
  • Collaborated with cross-functional teams on product development initiatives.

Senior Data Analyst / Youth Program Director

Coalition for Hispanic Family Services
06.2013 - 12.2017
  • Assisted in tracking, evaluating, and reporting on program impact through analysis of multiple data sources.
  • Proactively collaborated on developing new program initiatives, contributing to the creation of detailed project plans, timelines, and budgets.
  • Managed and organized promotional initiatives for the program in nearby educational institutions and community settings.
  • Developed comprehensive monthly reports summarizing program advancements, successes achieved, challenges faced, and recommendations for refinement.
  • Effectively organized and managed various youth program activities, such as field trips, sports, and recreation programs, to maximize engagement.
  • Complied with all local, state, and federal regulations about youth programs.
  • Ensured the accuracy of program documentation by monitoring daily attendance records.
  • Monitored and allocated funds from multiple grants to support programmatic goals.
  • Determined program directions and goals based on comprehensive research of community requirements.
  • Implemented measures for maintaining dataset accuracy through frequent quality assurance checks.

Front Desk Receptionist

Greenpoint YMCA
01.2013 - 05.2013
  • Managed organizational and membership changes using Microsoft Word, Excel, and AS400 systems.
  • Handled customer and member payments using credit cards, checks, and money orders.
  • Performed various administrative tasks, including filing documents and scanning materials.
  • Ensured efficient handling of all incoming and outgoing mail, courier services, faxes, and various forms of communication.
  • Maintained accurate customer information records by performing data entry tasks into computer systems.
  • Greeted and welcomed gym members, visitors, and guests upon arrival.
  • Maintained strict compliance with applicable fire safety laws, codes, standards, and regulations.

Costco Concierge Services

Alorica
01.2012 - 12.2012
  • Performed thorough analysis of product guidelines using tools like Helix 360 and Adobe Acrobat
  • Assisted customers with the successful installation of new hardware and software applications.
  • Assisted customers in troubleshooting software and hardware problems to ensure timely resolution.
  • Handled incoming technical service calls and emails as primary point of contact.
  • Applied in-depth understanding of products to resolve customer concerns and achieve positive outcomes.
  • Enhanced user experience through assistance in navigating phone hardware and software configuration for optimal service functionality.
  • Effectively resolved customer service problems by offering guidance or escalating to higher-level support.

Data Entry Representative

Royal Disposable Imports & Domestic
03.2009 - 10.2011
  • Administered and organized data entries in the Mas90 system through communication channels such as phone, fax, and email orders.
  • Entered data from various sources into computer systems.
  • Adhered to privacy policies and practices while handling confidential information in system entries.
  • Implemented measures to eliminate data duplication by identifying and resolving entry mistakes.
  • Efficiently digitized and organized hard copy data, transferring it to digital databases in new formats.

Education

Associate of Applied Science - Information Technology

Purdue Global University
West Lafayette, IN
11-2026

Graduate Certificate - Military Police

Military Police School
Ft Leonard Wood
05-2023

High School Diploma -

The School For Legal Studies
01.2008

Skills

  • Microsoft Office Suite Programs
  • POS Systems
  • Appointment Scheduling
  • SQL Databases
  • Analytical and Critical Thinking
  • Excellent Communication
  • Computer Skills
  • Calendar Management
  • Office Administration
  • Client Relations
  • Equipment Operation
  • DOT Compliance
  • Technical Support
  • Spreadsheet tracking
  • Data analysis and research
  • Bilingual in English and Spanish
  • Valid Driver's license
  • Clean driving record
  • Customer service
  • Time management

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Swing Driver -DOT

FedEx Express
10.2023 - Current

Military Police

United States Army National Guard
01.2023 - 06.2025

PT FedEx (DOT) Shuttle Driver

FedEx Express
09.2022 - 10.2023

Medical Receptionist

Puerto Rican Family Institute, Inc.
06.2022 - 03.2023

Office Administrator/Dispatcher

DNJ HVAC Services
09.2021 - 06.2022

Assistant Manager

Ithaka Acquisitions Inc.
10.2019 - 05.2020

Senior Account Manager

Crosstown Solutions
11.2017 - 10.2019

Senior Data Analyst / Youth Program Director

Coalition for Hispanic Family Services
06.2013 - 12.2017

Front Desk Receptionist

Greenpoint YMCA
01.2013 - 05.2013

Costco Concierge Services

Alorica
01.2012 - 12.2012

Data Entry Representative

Royal Disposable Imports & Domestic
03.2009 - 10.2011

High School Diploma -

The School For Legal Studies

Associate of Applied Science - Information Technology

Purdue Global University

Graduate Certificate - Military Police

Military Police School

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Aida Marrero