Aida M. Cruz
Springfield,MA
Summary
CERTIFIED NURSE AIDE PROFILE Caring, dependable provider diligent with flexibility in a team setting. Bilingual motivated, detailed caregiver, meets objectives with a positive attitude for patient needs. Compassionate Caregiver with expertise in comforting and supporting senior citizens in residential settings. Empathetic to the needs of residents, responding respectfully. Skilled in memory care and in methods of communication for people suffering from dementia or requiring cognitive support.
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
10
10
years of professional experience
Work History
Operations Associate/Cardiac Monitor Technician
Baystate Medical Center
04.2024 - Current
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
- Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Monitored patients' heart rhythms and functions through cardiac monitoring.
- Served as a dependable resource for nurses and other healthcare staff, providing guidance on proper lead placement and interpretation of cardiac monitor findings.
- Improved patient care by accurately interpreting and reporting cardiac monitor readings.
Patient Care Technician/ Operations Associate
Baystae Medical Center
11.2021 - 04.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Supported patients' daily living activities, improving their hospital stay experience.
CNA
East Village Place
12.2018 - Current
- Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities.
- Helped residents with daily living tasks including feeding, dressing, and personal hygiene.
- Supported patients with daily activities and attending to personal hygiene, transporting patients, and assisting them in walking and exercising.
- Monitored patient medications and encouraged them to take medications and nutritional supplements as prescribed.
- Supported the social and emotional needs of patients by providing caring companionship.
- Responded appropriately to symptoms and behavior.
- Helped patients with daily living requirements by bathing, dressing and assisting with mobility needs.
Lead Home Health Aide
Interim Healthcare
09.2016 - 12.2018
- Assisted with client personal care needs such as bathing and dressing.
- Transported clients to doctor's office, grocery store, and other essential errands.
- Learned and followed all Medicare, Medicaid, and HIPAA regulations and requirements.
- Reviewed and followed specific care plans for clients and reported completed tasks.
- Supported patient health and mobility by guiding through range of motion movements and exercises.
- Observed and reported any changes in client conditions.
- Notified family and the doctor of any change to patient condition.
- Assisted patients with activities of daily living (ADLs), including bathing, running errands, light housekeeping, and meal preparation.
- Reviewed written care plans, executed instructions, and documented services delivered.
Personal Care Attendant
Stavros Center For Independent Living, Inc.
07.2015 - 09.2016
- Performed routine housekeeping, including making beds, doing dishes, and sweeping.
- Cooked meals based on nutritional requirements and special diets.
- Provided companionship throughout day, engaging clients in conversation and activities.
- Transported clients to doctor's offices and grocery stores.
- Maintained safe and clean patient environment.
- Assisted clients with bathing and dressing to promote good personal hygiene.
- Managed the client's daily living needs such as shopping, organizing medicines and transporting them to their medical appointments.
Education
Certified Nurse Aide Program - Patient Care
Holyoke Community College
High School Diploma - HISET
Springfield Technical Community College
Springfield, MASkills
- Patient hygiene management
- Client documentation
- Transport patients
- Family communication
- Patient evaluations
- Emotional support
- Bed preparation
- Clinical documentation
- Patient observation
- Infection control procedures
- Patient relationship building
- Community activities
- Mobility assistance
- Verbal and written communication
- Scheduling
- Supply ordering
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Associate/Cardiac Monitor Technician
Baystate Medical Center
04.2024 - Current
Patient Care Technician/ Operations Associate
Baystae Medical Center
11.2021 - 04.2024
CNA
East Village Place
12.2018 - Current
Lead Home Health Aide
Interim Healthcare
09.2016 - 12.2018
Personal Care Attendant
Stavros Center For Independent Living, Inc.
07.2015 - 09.2016
High School Diploma - HISET
Springfield Technical Community College
Certified Nurse Aide Program - Patient Care
Holyoke Community College
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