Aida Menchaca

Provides scheduled and on-demand in-person, over-the-phone, and VRI consecutive interpretation between Multiple Languages and English and vice versa between medical/vocational providers and injured workers and crime victims with low English proficiency as required.

• Streamlined patient and provider interaction by providing channel of effective communication.
• Equipped healthcare providers with cultural information to promote appropriate provision of health services.
• Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
• Interpreted spoken and written languages other than English and vice versa.
• Assisted foreign language-speaking clients with inquiries.
• Reviewed, edited and proofread translated documents for accuracy.
• Maintained message content, tone, and emotion as closely as possible.
• Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
• Stayed current on new expressions and cultural changes impacting language translation.
• Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
• Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
• Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
• Enhanced patient understanding by providing accurate and timely translations during medical appointments.
• Provided interpretation services during telemedicine consultations, enabling remote access to critical healthcare services for Spanish-speaking patients.
• Improved patient satisfaction with the quality of medical services through clear communication and empathy.
• Served as an essential resource during emergency situations involving non-English speaking patients, providing life-saving information in realtime.
• Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
• Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
• Followed ethical codes to protect confidentiality of patient medical information.
• Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
• Developed and maintained glossary of technical terms.
• Verified understood medical information for patients by simplifying any jargon.

• Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
• Enhanced patient understanding by providing accurate and timely translations during medical appointments.
• Provided interpretation services during telemedicine consultations, enabling remote access to critical healthcare services for Spanish-speaking patients.
• Improved patient satisfaction with the quality of medical services through clear communication and empathy.
• Served as an essential resource during emergency situations involving non-English speaking patients, providing life-saving information in realtime.
• Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
• Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
• Followed ethical codes to protect confidentiality of patient medical information.
• Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
• Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
• Verified understood medical information for patients by simplifying any jargon.
• Developed and maintained glossary of technical terms.
• Promoted cultural awareness among healthcare staff, fostering an inclusive environment for all patients regardless of language background.
• Collaborated closely with nursing staff to provide essential information about patient conditions, ensuring proper care delivery.
• Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.

• Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
• Enhanced patient understanding by providing accurate and timely translations during medical appointments.
• Provided interpretation services during telemedicine consultations, enabling remote access to critical healthcare services for Spanish-speaking patients.
• Improved patient satisfaction with the quality of medical services through clear communication and empathy.
• Served as an essential resource during emergency situations involving non-English speaking patients, providing life-saving information in realtime.
• Coordinated with case managers to ensure smooth transitions between facilities for Spanish-speaking patients receiving ongoing care.
• Contributed to a 20% decrease in appointment delays by efficiently interpreting complex medical terminology for non-English speaking patients.
• Received recognition for outstanding service as a Medical Interpreter at the annual Hospital Quality Awards ceremony.
• Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
• Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
• Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
• Followed ethical codes to protect confidentiality of patient medical information.

• Streamlined interpreter scheduling processes, resulting in a more efficient allocation of resources across departments.
• Collaborated closely with nursing staff to provide essential information about patient conditions, ensuring proper care delivery.
• Implemented new interpretation technologies to enhance the quality of communication between healthcare providers and non-English speaking patients.
• Promoted cultural awareness among healthcare staff, fostering an inclusive environment for all patients regardless of language background.
• Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
• Enhanced patient understanding by providing accurate and timely translations during medical appointments.
• Provided interpretation services during telemedicine consultations, enabling remote access to critical healthcare services for Spanish-speaking patients.
• Improved patient satisfaction with the quality of medical services through clear communication and empathy.
• Served as an essential resource during emergency situations involving non-English speaking patients, providing life-saving information in realtime.
• Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
• Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
• Followed ethical codes to protect confidentiality of patient medical information.
• Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
• Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
• Verified understood medical information for patients by simplifying any jargon.
• Developed and maintained glossary of technical terms.

• Assist Language Services, Video Remote Interpreting - Over The Phone Interpreting.
• Provide health care support with medical centers.
• I provide over the Phone Interpreting and Video Interpreting to enable understanding and successful communication between individuals with limited English proficiency (LEP) and providers and staff.
• I adhere to interpreter standards of practice and code of ethics.
• I provide education to individuals and provider/staff on culturally specific values, beliefs, and practices that are relevant to the encounter.
• I relay concepts and ideas between languages.
• I thoroughly understand the subject matter to effectively convert source language to target language.
• I remain sensitive to the cultures associated with the languages of expertise.
• My Work Activities are as follows:
• Confidentiality regarding all interpretations
• Use oral communication techniques.
• Attend scheduled training or appointments.
• Maintain an appointment calendar.
• Provide quality seamless service to internal and external customers.
• Other duties as required per Interpretation needs.

• Assist Language Services, Department of International Services.
• Provide health care support with medical centers.
• Transmit messages between non-English speaking patients and health care providers.
• Provide education and consultation to both provider and patient and patient families on cultural backgrounds, specific values, beliefs and practices.
• My Work Activities are as follows:
• Participate in an on-call rotation.
• Assist with new interpreter orientation and mentoring.
• Have strong medical vocabulary.
• Answer phone lines.
• Provide consecutive or simultaneous interpreting and sight translation.
• Maintain and enhance professional skills by participating in classes, seminars, workshops.
• Adhere to a high standard of personal and professional conduct by adhering to patient confidentiality.
• Have good interpersonal, customer service, time management and basic computer skills.

• Interact with all areas of patient access and business services, billing and insurance collections.
• Also interact with administrators, desk personnel, patients, and physicians.
• Collect, review, discuss, and document demographic, insurance, and financial information with patients.
• Use excellent customer service skills.
• Assist in making appropriate independent decisions that require assessment, reasoning, and resolution.
• Assist patients in meeting managed care requirements prior to services being provided to assure optimal reimbursement for the patient and Mayo Medical Center.
• Work with Embassies and International Third Party Payers.
• Assist in collecting all forms of transactions including cash, foreign currency, wire transfers, credit cards and balance transfers.

• Courteous and polite to staff and residents.
• Address residents by name and /or appropriate title.
• Show patience, understanding, and interest with residents.
• Respect resident confidentiality and privacy.
• Respect the right and dignity of all residents, family members and guests.
• Assist apartment and /or Assisted Living Center unit clients in activities of daily living.
• Perform duties as assigned which may include: bathing/showering, transfers, ambulation assist, toilet assist, taking weight, height, vital signs, dressing (assistance and /or set up), nail care, errands, daily personal hygiene, escorts, skin care, meal preparation and oral care.
• Remind and/or assist clients in taking medications.
• Follow the principles of asepsis and infection control.
• Wash hands before and after each resident contact.
• Document care provided, timely and accurately.
• Assist/relieve other work areas as time allows or as assigned.

• Performs duties as assigned which may include: bathing/showering, transfers, ambulation assist, toilet assist, taking weight, height, vital signs, dressing (assistance and /or set up), nail care, errands, daily personal hygiene, escorts, skin care, meal preparation and oral care.
• Document care provided, timely and accurately.
• Assist/relieve other work areas as time allows or as assigned.

• Performs duties as assigned which may include: bathing/showering, transfers, ambulation assist, toilet assist, taking weight, height, vital signs, dressing (assistance and /or set up), nail care, errands, daily personal hygiene, escorts, skin care, meal preparation and oral care.
• Wash hands before and after each resident contact.
• Address residents by name and /or appropriate title.