Aida Minotta
Cedar Park
Summary
Dynamic professional with 28 years of entrepreneurial and management experience, including 14 years focusing on property flipping and post-renovation inspections. I specialize in market analysis, housing acquisition, and quality assurance, ensuring all properties meet high standards for structural integrity and long-term durability. Skilled in client relations and team management, I excel at understanding client needs and fostering thriving communities, ultimately enhancing property value and driving rental growth.
Overview
17
17
years of professional experience
Work History
Health Information Specialist
Ascension Seton Medical Center Austin
08.2024 - Current
- Document and file official birth records at Ascension Seton Medical Center Austin, acting as a vital link between new parents, healthcare providers, and government agencies to ensure accurate legal recognition of newborns.
- Generate daily reports utilizing the electronic health record system to maintain up-to-date information.
- Conduct interviews with parents to collect, document, and verify essential patient data for legal birth certificates, paternity papers, denials, birth statements, and social security forms.
- Notarize paternity papers and denials to ensure legal compliance.
- Monitor the retrieval of birth certificates and worksheets through the electronic health record system for accuracy and efficiency.
- Perform quality checks on birth certificates to maintain high standards of documentation.
- Schedule appointments to gather and finalize birth certificate information for new parents.
- Report data to the Texas Department of State Health Services to ensure compliance with state regulations.
- Educate parents and the public about current requirements and processes related to the Birth Certificate Department and state regulations.
- Feel free to let me know if you need any further adjustments or additional points!
Founder & Business Manager
Minotta's Borg
05.2007 - 06.2024
- Founded and operated a successful property investment and renovation company, specializing in house flipping and maximizing returns on investment.
- Directed all business operations, including comprehensive market research, strategic property acquisition, renovation management, and sales execution.
- Cultivated expertise in identifying high-potential properties in desirable markets, executing renovations to enhance property value, and negotiating lucrative sales agreements.
- Managed a skilled team of contractors and vendors to ensure high-quality workmanship and timely completion of projects.
- Increased property value through strategic renovations that improved market appeal, resulting in consistent profit generation.
Customer Experience Manager
Toyota of Cedar Park
11.2023 - 12.2023
- Directed and supervised a customer service team of nearly 20 employees, ensuring exceptional service delivery in line with customer-focused strategies.
- Managed scheduling and sick leave coverage, enhancing the operational efficiency of the customer service department.
- Proactively addressed customer complaints, highlighting the link between positive experiences and long-term loyalty, while maintaining open communication with the general manager and department heads.
- Monitored dealership customer satisfaction metrics, analyzed significant changes, and identified contributing factors..
- Established and maintained a comprehensive case history file for customer complaints, documenting key details such as customer names, vehicle types, contact dates, reported issues, personnel involved, and resolution outcomes.
- Monitored dealership customer satisfaction metrics, analyzed significant trends, and identified key contributing factors.
- Actively participated in sales, service, and management meetings, consistently upholding a professional appearance.
- Utilized customer feedback platforms and tools to analyze insights, identify areas for improvement, and enhance overall customer experience.
Personal Assistant Manger
Lemon AB
12.2019 - 09.2022
- Managed day-to-day operations, including financial oversight, ensuring the company operates within established financial expectations.
- Coordinated patient care to ensure the appropriate delivery of treatments and services.
- Supervised, hired, and trained healthcare staff, emphasizing effective communication and timely task execution.
- Organized staff schedules to ensure quality service delivery and handled payroll coordination efficiently.
- Oversaw risk management by identifying potential threats to patient safety and the company’s reputation.
- Directed daily operations with a focus on financial management, staff oversight, and patient care coordination.
- Demonstrated strong organizational skills in task prioritization, risk management, and schedule alignment.
Education
Bachelor of Science - Economist Degree/Real Estate Broker Program
09.2028
Graduate Certificate - European Human Rights And Anti-Trafficking
12.2021
Graduate Certificate - Personnel Administration
12.2020
Graduate Certificate - Crime Investigation Techniques
08.2018
Graduate Certificate - Crisis Management For Children And Youth
12.2017
Master of Arts - Masters Hairdresser
09.2007
Skills
- Property Management
- Customer Experience & Satisfaction
- Sales Leasing & Contract Negotiation
- Property Tours and Presentations
- Employee Management
- Finance
- Guest Services
- Hiring
- Leadership
- Organizing
- Risk Management
- Marketing
- Patient Care
- Law Enforcement-Criminal Justice
- Interior Design
Languages
Swedish
Native or Bilingual
Albanian
Native or Bilingual
English
Native or Bilingual
Greek
Native or Bilingual
Spanish
Professional Working
Timeline
Health Information Specialist - Ascension Seton Medical Center Austin
08.2024 - Current
Customer Experience Manager - Toyota of Cedar Park
11.2023 - 12.2023
Personal Assistant Manger - Lemon AB
12.2019 - 09.2022
Founder & Business Manager - Minotta's Borg
05.2007 - 06.2024
Gävle University, Sweden - Bachelor of Science, Economist Degree/Real Estate Broker Program
Linnaeus University - Graduate Certificate, European Human Rights And Anti-Trafficking
Hermods Junior College - Graduate Certificate, Personnel Administration
Police Department of Uppsala - Graduate Certificate, Crime Investigation Techniques
Amplexo Company - Graduate Certificate, Crisis Management For Children And Youth
Olssons Academy - Master of Arts, Masters Hairdresser
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