Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Aida Montanez

Hyde Park

Summary

Dynamic professional with a proven track record in staff leadership and customer service at CVS Pharmacy. Skilled in enhancing team performance through effective training strategies and quality management. Recognized for fostering positive environments and resolving customer concerns, leading to increased satisfaction and loyalty. Proficient in technical skills and committed to professional development.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Manager in Training

CVS Pharmacy
11.2016 - Current
  • Enhanced team performance by implementing effective training strategies and management techniques.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
  • Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.

School Bus Driver

Malden Transportation
08.2014 - 11.2016
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.

Cashier

Dollar Tree
03.2009 - 09.2012
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

Burlington Coat Factory Warehouse
05.2002 - 03.2007
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Cashier

Walgreen's Drug Store
04.1996 - 10.2003
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

No Degree -

Chelsea High
Chelsea, MA

Skills

  • Staff leadership
  • Account management
  • Technical skills
  • Quality management
  • Staff supervision
  • Customer service

Accomplishments

  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of [Number] staff members.

Certification

  • [Area of certification] Training - [Timeframe]

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Manager in Training

CVS Pharmacy
11.2016 - Current

School Bus Driver

Malden Transportation
08.2014 - 11.2016

Cashier

Dollar Tree
03.2009 - 09.2012

Cashier

Burlington Coat Factory Warehouse
05.2002 - 03.2007

Cashier

Walgreen's Drug Store
04.1996 - 10.2003

No Degree -

Chelsea High

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