Aida Pene
New York,NY
Overview
4
4
years of professional experience
Work History
Receptionist
African Services Committee
New York, NY
02.2023 - 08.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Caregiver
The Balton
New York, NY
10.2019 - 06.2023
- Provided bathing, dressing, feeding and personal care needs.
- Maintained clean and well-organized environment for the child.
- Safely transported the child to and from the daycare, as well as parks.
- Provided comfort and support to distraught children.
Peer Vaccine Ambassador
African Services Committee
New York, NY
07.2022 - 12.2022
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Distributed and packed masks and flyers to over 250 people per day.
- Researched and analyzed community needs to determine program directions and goals, such as communities with higher rates of COVID.
Youth Outreach Worker
African Services Committee
New York, NY
05.2019 - 06.2022
- Provided translation in English and Wolof.
- Distributed and packed masks and flyers to over 100 people per day.
- Developed social media posts and videos pertaining to health safety.
- Presented talks at community groups to promote organizational mission and programs.
Education
Bachelor of Arts - Psychology
The City College Of New York
true06.2023
Skills
- Certificate in Adult Pediatric First Aid/CPR/ AED
- Proficient in Wolof
- Responsible for client data and information
- Proficient in Excel
- Project Planning
- Customer-focused self-starter with proven client services
Leadership Activities and Volunteer Experience
The Braven Accelerator – New York, NY January 2023 – June 2023
Fellow
- Developed workforce skills critical to success in the 21st-century workforce such as leadership, operating and managing, communicating & networking, and problem solving by completing a 15-week leadership and professional development course.
- Conducted empathy-based research with three individuals to better understand their pain points.
- Managed 6 teammates by creating a dynamic project plan through regular check-ins, and facilitating virtual communications.
The Salvation Army – New York, NY December 2016 - July 2018
Volunteer
- Volunteered as part of the food pantry/environmental maintenance.
- Assisted with clean up and served meals to over 40 people per day.
- Improved operations by assisting with various entry-level tasks, saving valuable time for busy staff.
Timeline
Receptionist
African Services Committee
02.2023 - 08.2023
Peer Vaccine Ambassador
African Services Committee
07.2022 - 12.2022
Caregiver
The Balton
10.2019 - 06.2023
Youth Outreach Worker
African Services Committee
05.2019 - 06.2022
Bachelor of Arts - Psychology
The City College Of New York