AIDA RACHID
Arlington,USA
Summary
Licensed Master Social Worker (LMSW) with experience in pediatric and outpatient behavioral health, psychosocial assessments, and maternal health support. Skilled in client engagement, crisis intervention, care coordination, community resource navigation, and referrals. Experienced in collaborating with multidisciplinary teams to support patients and families, address barriers to care, and promote continuity of services. Committed to providing trauma-informed, culturally responsive care while maintaining accurate documentation and professional standards.
Overview
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Volunteer
Texas Health Arlington Memorial Hospital
Arlington , Tx
09.2026 - Current
- Greeted patients and visitors across Texas Health Arlington Memorial Hospital.
- Directed guests to departments, clinics, and patient care areas.
- Served as first point of contact for patients and families arriving for scheduled surgical procedures, creating welcoming support.
- Welcomed patients and families at front desk, answered questions, and assisted with surgical waiting room navigation to ensure a smooth experience.
- Collaborated with volunteers, nurses, surgeons, and other healthcare staff to support daily surgical operations.
- Provided compassionate support to families during surgical procedures, fostering clear communication and enhancing patient and family experience.
- Managed room errands and facilitated nonclinical tasks for nursing units, improving workflow and supporting daily operations.
- Supported front desk teams with calls, forms, and visitor questions.
- Monitored lobby areas and reported concerns to hospital staff.
- Provided compassionate service to patients, families, and Texas Health visitors.
- Followed directions from supervisors and completed tasks within appropriate time frame.
- Collaborated with other volunteers to create a positive work environment.
- Helped with prep, set up, and breakdown of community and public events.
- Assisted with fundraising efforts, including event planning and donor outreach.
Apprenticeship
DFW Community Doula Program
DFW Area
08.2026 - Current
- Provided emotional, informational, and advocacy support to expectant and postpartum clients, enhancing their experience during the community doula apprenticeship.
- Educated clients on pregnancy, birth, postpartum, and community resources, facilitating informed choices and promoting individual preferences.
- Build trusting relationships with clients and families through culturally responsive, compassionate communication and active listening.
- Collaborated with healthcare and community supports to help reduce barriers to maternal-health services and strengthen continuity of support.
Volunteer
Archway Shelter
Arlington, TX
01.2026 - Current
- Organized community events to promote shelter services and resources.
- Facilitated a trauma-informed environment by addressing community support needs.
- Supported a compassionate, trauma-informed environment by assisting with community support needs.
- Coordinated community events to raise awareness of shelter services and resources.
- Assisted with shelter operations by providing support to staff and clients. and community-service activities while interacting respectfully with individuals and families experiencing challenging life circumstances.
Graduate Social Work Intern
UNT Health Science Center
Fort Worth, TX
05.2024 - 08.2024
- Conducted psychosocial interviews and assessments to identify patient/family needs and barriers affecting treatment engagement and access to care.
- Coordinated care planning and referrals to behavioral health, psychiatry, specialty care, and assistance programs, enhancing patient access to comprehensive services.
- Educated patients and families on healthcare resources and treatment options, fostering health literacy and informed decision-making for better patient engagement.
- Collaborated with physicians, nurses, social workers, and community organizations to address social determinants of health and promote continuity of care.
- Documented patient interactions, assessments, referrals, and interventions in the electronic medical record while maintaining HIPAA standards.
- Participated in multidisciplinary meetings to address patient needs and optimize access to services, contributing to improved patient outcomes.
Graduate Social Work Intern
Millwood Hospital / Branches Excel Center
Fort Worth, TX
01.2024 - 05.2024
- Conducted patient intakes and gathered psychosocial information to inform assessment, treatment planning, and case management outcomes.
- Facilitated CBT- and DBT-informed group sessions and provided psychosocial support and education.
- Facilitated CBT- and DBT-informed group sessions, enhancing psychosocial support and education for participants.
- Collaborated with interdisciplinary behavioral health professionals to support individualized, patient-centered care.
- Maintained accurate clinical documentation and protected confidential patient information in accordance with HIPAA.
Student Employee
Lansing Community College
08.2019 - 05.2020
- Delivered customer service while coordinating diversity and inclusion programming, outreach initiatives, and events.
- Organized student events and activities to enhance campus engagement and foster community.
- Maintained accurate records of student attendance and participation in programs.
- Supported faculty and staff by managing administrative tasks and facilitating effective communications.
Youth Resident Support Worker
Samaritas
Lansing, MI
06.2019 - 10.2019
- Guided youth transitioning from foster care to independent living through advocacy, safety monitoring, and positive behavioral support, fostering independence and stability.
- Facilitated personal care for residents to ensure their comfort and well-being during daily routines.
- Provided immediate assistance to residents during daily routines to maintain safety.
- Documented resident progress and behavior in care plans.
Education
Master of Social Work (MSW) - Mental Health & Substance Misuse
University of Texas at Arlington
Arlington, TX 08.2023 - 01.2024
Undergraduate Certificate - Diversity
University of Texas at Arlington
Arlington, TX 08.2021 - 08.2023
Bachelor of Social Work (BSW) - Social Work
University of Texas at Arlington
Arlington, TX 08.2021 - 01.2023
Skills
- Care Coordination
- Psychosocial Assessments
- Mental health assessment
- Patient and Family Education
- Crisis Intervention
- Crisis response coordination
- Discharge/Transition Planning
- Patient Advocacy
- Resource Navigation
- Community Referrals
- Client resource advocacy
- Social Determinants of Health
- Homelessness support
- Social services
- Trauma-Informed & Culturally Responsive Care
- Multidisciplinary teamwork
- Interdisciplinary Collaboration
- Culturally responsive care
- Client advocacy
- Electronic medical records
- Crisis intervention
- Community resources awareness
- Multidisciplinary collaboration
- Social determinants
- EMR/EHR Documentation
- Clinical documentation
- HIPAA Compliance
- Client engagement
- Teamwork
- Substance use prevention
- Assessment skills
- Emotional support strategies
- Domestic violence intervention
- Motivational interviewing
- Individual counseling
- Solution-focused therapy
- Parenting education
- Child welfare
- Substance abuse treatment
- Empathy development
- Self-care strategies
- Sexual assault support
- Anger management
- Safety monitoring practices
- Disability services
- Conflict resolution techniques
- Active listening
- Grief counseling
- Solution-focused brief therapy
- Cognitive behavioral therapy
- Professional ethics
- Social justice advocacy
- Resource awareness
- HIV and AIDS awareness
- Client advocacy support
- Family therapy
- Youth development
- Parental support resources
- Case Management
- Abuse and neglect investigation
- Mental health support
- Social services
- Mental health support
- Professional ethics
- Community resources
- Referrals and networking
- Patient intake
- Customer service
- Community outreach
- Clear communication
- Cultural sensitivity
- Telephone and email etiquette
- Cross functional teamwork
- Supply coordination
- Leadership qualities
Languages And Technical Skills
Fluent in English, Kinyarwanda, Kirundi, Electronic Health Records (EHR/EMR), Clinical Documentation, HIPAA, Microsoft Office Suite
Additional Work Experience
- Youth Resident Support Worker, Samaritas, Lansing, MI, 06/19, 10/19, Supported youth transitioning from foster care to independent living through guidance, advocacy, safety monitoring, and positive behavioral support.
- Student Employee, Lansing Community College, Centre for Engaged Inclusion, 08/19, 05/20, Provided customer service and supported diversity/inclusion programming, outreach, event coordination, and administrative duties.
Maternal Health And Community Experience
- DFW Community Doula Program Apprenticeship, DFW Area, 08/26, Present, Provide non-clinical emotional, informational, and advocacy support to expectant and postpartum clients as part of a supervised community doula apprenticeship., Support clients in understanding pregnancy, birth, postpartum, and available community resources while honoring individual preferences and informed choices., Build trusting relationships with clients and families through culturally responsive, compassionate communication and active listening., Collaborate with healthcare and community supports as appropriate to help reduce barriers to maternal-health services and strengthen continuity of support.
- Volunteer, Archway Shelter, Arlington, TX, 2026, Present, Support shelter and community-service activities while interacting respectfully with individuals and families experiencing challenging life circumstances., Contribute to a compassionate, trauma-informed environment and assist with community support needs as directed by shelter staff.
Timeline
Volunteer
Texas Health Arlington Memorial Hospital
09.2026 - Current
Apprenticeship
DFW Community Doula Program
08.2026 - Current
Volunteer
Archway Shelter
01.2026 - Current
Graduate Social Work Intern
UNT Health Science Center
05.2024 - 08.2024
Graduate Social Work Intern
Millwood Hospital / Branches Excel Center
01.2024 - 05.2024
Master of Social Work (MSW) - Mental Health & Substance Misuse
University of Texas at Arlington
08.2023 - 01.2024
Undergraduate Certificate - Diversity
University of Texas at Arlington
08.2021 - 08.2023
Bachelor of Social Work (BSW) - Social Work
University of Texas at Arlington
08.2021 - 01.2023
Student Employee
Lansing Community College
08.2019 - 05.2020
Youth Resident Support Worker
Samaritas
06.2019 - 10.2019