Aida Tejas
Wayne
Summary
Proven professional with extensive experience in bookbinding at Marathon Press and packaging, enhancing efficiency and customer satisfaction through meticulous quality control and effective teamwork. Skilled in typography and demonstrating exceptional hand-eye coordination, I've significantly contributed to streamlining production processes and improving product quality, achieving a notable increase in customer approval ratings.
Overview
9
9
years of professional experience
Work History
Book Binder
Marathon Press
12.2024 - Current
- Contributed to a positive work environment through effective communication and teamwork.
- Streamlined production processes for increased efficiency in binding books.
- Increased customer satisfaction by delivering well-crafted, professional-looking bound books.
- Addressed customer inquiries regarding specific binding options or customization requirements.
- Maintained high-quality standards with thorough inspection of finished products.
- Provided support during busy periods, ensuring timely delivery of bound books to clients.
- Worked closely with designers to ensure proper alignment and formatting of text blocks prior to binding.
Packager
Michael Foods
09.2024 - 12.2024
- Followed packing processes to increase speed and accuracy.
- Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging area.
- Labeled packages with appropriate shipping information for accurate deliveries.
- Reviewed orders by inspecting labeling, packaging, and contents.
- Operated and maintained packaging equipment with focus on safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained high-quality standards for packaged products, conducting regular quality checks and addressing issues promptly.
- Assembled packages according to meet specific customer requirements.
- Achieved faster order fulfillment with improved workflow management and team coordination.
Packager
America Light
03.2016 - 03.2017
- Collaborated with airline staff to facilitate smooth flight operations and on-time departures.
- Resolved customer complaints via phone, email or live chat.
- Provided product and service information to customers and identified upselling opportunities to maintain and increase income streams.
- Managed flight reservations and ticketing for improved passenger experience.
- Enhanced customer satisfaction by efficiently handling check-in and boarding processes.
Airline Service Agent
SKY LGS
11.2023 - 08.2024
- Collaborated with airline staff to facilitate smooth flight operations and on-time departures.
- Resolved customer complaints via phone, email or live chat.
- Provided product and service information to customers and identified upselling opportunities to maintain and increase income streams.
- Managed flight reservations and ticketing for improved passenger experience.
- Enhanced customer satisfaction by efficiently handling check-in and boarding processes.
Customer Service Representative
Amazon
10.2022 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Elementary School Teacher - Padagogy
Miami Dade College
Miami, FL07.2017
Skills
- Typography
- Hand-eye coordination
- Layout planning
- Fine motor skills
- Binding repair
- Material selection
- Color matching
Timeline
Book Binder
Marathon Press
12.2024 - Current
Packager
Michael Foods
09.2024 - 12.2024
Airline Service Agent
SKY LGS
11.2023 - 08.2024
Customer Service Representative
Amazon
10.2022 - 09.2023
Packager
America Light
03.2016 - 03.2017
Elementary School Teacher - Padagogy
Miami Dade College