Aida Ventosa

• Coordinated case management processes to ensure effective service delivery and client support.
• Developed individualized care plans based on assessments and client needs.
• Facilitated communication between clients, families, and interdisciplinary teams for optimal outcomes.
• Assessed members for proper placement within the community of assisted living facilities and board and care.
• Worked in conjunction with the Contra Costa Health Plan and CalAim program.
• Led initiatives to enhance operational efficiency within the case management department.
• Monitored case progress, identifying challenges and implementing timely interventions.
• Trained and mentored junior staff on best practices in case management strategies.
• Assisted clients with navigating complex systems such as housing services or healthcare providers, reducing potential barriers to success.
• Increased referral rates by establishing partnerships with community organizations and service providers.
• Advocated for clients'' needs at all levels of the organization, promoting positive change in service delivery models.
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Advocated for social and community service programs to increase awareness and funding.

• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
• Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.
• Managed employee disputes by employing conflict resolution techniques.
• Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
• Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
• Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
• Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
• Managed garnishments, levies, and support orders in accordance with legal requirements, reducing company liabilities.
• Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
• Implemented direct deposit options for employees, increasing convenience and improving overall satisfaction levels.
• Oversaw the transition to a new payroll software platform, minimizing downtime during implementation phase.
• Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
• Resolved payroll discrepancies quickly and successfully.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
• Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction.
• Implemented innovative sourcing techniques to identify passive candidates for hard-to-fill roles.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Developed recruiting strategies to identify qualified candidates and build network.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Coordinated schedules to arrange management interviews with applicants.
• Studied job descriptions and qualifications to determine applicant requirements.

CERTIFIED DEMENTIA PRACTITIONER

06/28/23-06/28/2025

National Council of Certified Dementia Practitioners

• Created customized care plans, working with hospital staff and families to assess and meet individual needs.
• Developed policies and procedures for effective pharmacy management.
• Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
• Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
• Direct day-to-day administrative and operational functions for 70-bed facility, providing guidance and leadership to over 50 employees across more than 2 departments.
• Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
• Communicated with patients, ensuring that medical information was kept private.
• Successfully negotiated client contract renewals to create increased revenue.

• Explained treatment procedures, medications and diets to inform patient and patient's family of care and progress.
• Reviewed patient progress to document effects of any prescribed medication.
• Turned and repositioned patients to prevent bedsores.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Assisted in maintaining conducive environment for residents by adhering to infection control policies.
• Administered psychotropic medications and anxiety education to patients to provide mental health care.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Unpacked, sorted, counted and labeled all incoming medications to keep optimum inventory levels.
• Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
• Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
• Obtained biological specimens for ordered tests and prepared for laboratory transport.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Facilitated personal hygiene management, feeding and ambulation.
• Transported patients between rooms and appointments or testing locations.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Maintained best-in-class standards for individualized care in 70-bed unit by continuously checking in with patients and families and quickly providing care.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.