Aidah Masoud

Supervise and train baristas to ensure ongoing compliance with company policies and procedures. Independently manage customer relations and resolve customer complaints daily. Maintain and organize company records, including daily transactions, register operations, sales, and inventory. Proactively develop strategies to increase sales and profitability, including through the expansion of seasonal drinks. Coordinate regular maintenance of equipment and facilities, including coffee machines, grinders, espresso makers, and company storefront.

Delivered prescription medications on foot to customers within a 3-mile radius, ensuring timely and accurate service during the COVID-19 pandemic. Coordinated with customers to confirm delivery schedules, maintaining a high standard of customer service while adhering to strict health and safety guidelines. Optimized delivery routes to manage multiple orders efficiently, prioritizing urgent and high-need deliveries in a dynamic and high-pressure environment. Strictly complied with health protocols, including mask usage, social distancing, and frequent sanitation, to ensure the safety of both customers and the community. Demonstrated reliability, attention to detail, and discretion by safeguarding customer information and ensuring the correct handling and delivery of sensitive medications.

Led a sales team to consistently exceed monthly targets, providing exceptional customer service and product knowledge. Developed and executed sales strategies, optimizing store layout and merchandising for maximum revenue.
Managed inventory using Microsoft Excel to track stock levels, analyze trends, and ensure timely reordering of popular items. Trained staff on sales techniques and product expertise, enhancing overall team performance and customer satisfaction. Oversaw daily operations, including resolving escalated customer issues and coordinating promotional events.

Assisted with client interviews, including question preparation and document management. Created a filing system to simultaneously maintain and organize documents for several cases. Managed all administrative and documentary tasks in asylum case, culminating in the grant of asylum for our client. Worked independently to meet deadlines and achieve objectives for special projects, including trial preparation.

Independently performed a broad range of administrative duties, including document creation, filing, and copying, for various legal and firm departmental matters. Engaged in frequent and direct communications with firm partners, associates, and department heads to facilitate meetings, ensure timely completion of projects, and contribute to organizational success. Spearheaded a diversity initiative to create a comprehensive database of Latina lawyers in New York and New Jersey.