Aidali Garcia
Berwyn,IL
Summary
Seeking a position that will benefit from my exceptional customer service experience, and positive interaction skills to contribute to an establishment’s success. Strong multi-tasking skills and fast learning ability to ensure quick contribution to your team. Self-motivated and resourceful with proven competency in:
● Maintaining composure while handling challenging customer demands.
● Learning new processes from beginning to end.
● Strong Interpersonal communication skills.
● Adaptability and ability to work under pressure.
Overview
12
12
years of professional experience
Work History
Customer Service Representative, CSR Assistant Supervisor, Administrative Assistant
Lincoln Auto Insurance Agency
10.2021 - Current
- Answered approximately 30-50 incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries.
- Demonstrated accuracy in processing client policy. modifications based on data given.
- Managed calendars, files, and office supplies.
- Created filing systems to store and retrieve documents.
- Develop and maintained relationships with Pilsen's Neighbors Community Council.
- Coordinated with Vice President and Director of Operations to successfully plan our company to be showcased at Fiesta del Sol. Monitored event progress and made necessary adjustments. Oversaw event setup and breakdown.
Lead Hostess
Swift and Sons
02.2018 - 10.2021
- Managed the front of house, including greeting guests and responding to telephone and in-person requests for information.
- Swiftly and successfully resolved conflict resulting in customer satisfaction.
- Orchestrated high volume hospitality service in large-scale restaurant by anticipating traffic flow and organizing reservations across 200-300 seat dining rooms.
- Worked with management to train and develop new staff based upon the strict standards required for the fine dining industry.
Hostess
Devon Seafood and Steak
02.2016 - 02.2018
- Responsible for monitoring the open dining room sections for empty and clean tables.
- Estimated wait times for guests, managed the waiting list and ensured the needs of the guests were met.
- Hold knowledge of floor plan and OpenTable and map out seating for the first turn before shift.
Sales Associate, Cash Handler, Visual Merchandiser Assistant
Old Navy
07.2012 - 06.2016
- Worked with customers, and assisted them with shopping.
- Ensured a smooth sales process, and processed transactions.
- Retrieved and counted cash receipts from the business day. Prepared the deposit. Stored the cash in a secure location until it is deposited.
- Responsible for creating visually appealing displays to attract customers and drive sales.
Education
Morton College
Cicero, IL2015
Skills
- Fluent in Spanish
- Critical thinking
- Problem-solving abilities
- Proficient with Microsoft Excel and Word
- Strong phone contact handling skills and active listening
- Ability to multitask, prioritize, and manage time effectively
- Knowledge of office equipment, like printers and fax machines
- Succeeded in obtaining Property and Casualty License
- WPM: 55
Timeline
Customer Service Representative, CSR Assistant Supervisor, Administrative Assistant
Lincoln Auto Insurance Agency
10.2021 - Current
Lead Hostess
Swift and Sons
02.2018 - 10.2021
Hostess
Devon Seafood and Steak
02.2016 - 02.2018
Sales Associate, Cash Handler, Visual Merchandiser Assistant
Old Navy
07.2012 - 06.2016
Morton College
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