Aidaluz Martin

Responsible for knowing and acting in accordance with the principles of the Lifespan Corporate Compliance Program and Code of Conduct. Incorporate new CARE values of compassion accountability respect and excellence.

Maintain quality assurance safety environmental and infection control in accordance with established hospital and department policies procedures and objectives.

Preparation of room equipment and needed supplies for diagnostic imaging procedure. Position special kits or trays to facilitate procedure. Prepare contrast material as needed within the limits of formal training and in accordance with written department procedures.

Assist Technologist and/ or radiologist during procedures or exams as needed and works with equipment and related devices.

Assists nurse and or Technologist in preparing patient for transport by dressing lifting and positioning patient in chair or stretcher. Transports patient to and from Diagnostic Imaging.

Observes safety and/or isolation precautions per hospital guidelines when assisting infectious patients.

• Maintained up-to-date knowledge of product and service changes.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Processed customer service orders promptly to increase customer satisfaction.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Delivered prompt service to prioritize customer needs.

• Processes requests and gathers required information in order to provide timely service

• Answers callers questions and provides detailed information on road service products and services; provides Five Diamond Customer service to encourage member retention, renewal and new membership sales

• Takes road service calls while dealing with member's emotional state (e.g., calming down an angry member, providing reassurance to an anxious member, etc.)

• Gathers information regarding road service calls including: verification of membership number, name, telephone number, e-mail, vehicle description and location, nature of vehicular problem
• Takes required action to help member determine exact location of disabled vehicle or meeting place. (i.e., asking probing questions and referring to maps or other materials.)
• Determines appropriate course of action for each call received, consulting with a supervisor for members with special circumstances; attempts to accommodate members in "borderline" situations, including membership verification and new member’s applications
• All responsibilities are to be done in both Spanish and English depending on the member's needs and request.