Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aida Maria Monteiro Nunes

Orlando,FL

Summary

Proven track record in enhancing customer experiences at Swissport through exceptional problem-solving and active listening, ensuring swift resolution of passenger issues. Skilled in multitasking and teamwork, adeptly managed critical incidents and maintained high service standards. Demonstrated flexibility and a positive attitude, significantly contributing to team and operational excellence.

Overview

5
5
years of professional experience

Work History

GOAA- Customer Service (Information Aides)

GOAA
Orlando, FL
03.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Use of PA system in the airport to help passengers meet their party or family.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
  • Managed lost and found items efficiently, returning valuables to rightful owners whenever possible.

Passenger Service Agent

Swissport
Orlando, FL
04.2022 - 04.2023
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.

Airport Ambassador

Top Talent Staffing
Orlando, FL
03.2022 - 04.2023
  • Greeted customers and clients to create welcoming atmosphere.
  • Oversaw terminal maintenance programs to ensure cleanliness and functionality of facilities at all times.
  • Coordinated emergency response efforts during critical incidents to minimize potential harm or damage to passengers, employees, or facilities.
  • Guide passengers through security check point.
  • Provide clear and correct information to passengers to guide them through out the airport.

Aeromexico / Lufthansa Passenger Service

Quantem Aviation Services
Orlando, FL
11.2019 - 08.2022
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Ensured compliance with safety regulations, adhering to strict guidelines during boarding procedures.
  • Announced flight status updates and information about gate changes over PA system.
  • Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.

Education

Bachelor of Science - Tourism And Hospitality Business Managment

Universidad Estadual Vale Do Acarau
Fortaleza Brazil
03.2003

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Flexible and Adaptable
  • Multitasking Abilities

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working
English
Professional Working
French
Professional Working

Timeline

GOAA- Customer Service (Information Aides)

GOAA
03.2023 - Current

Passenger Service Agent

Swissport
04.2022 - 04.2023

Airport Ambassador

Top Talent Staffing
03.2022 - 04.2023

Aeromexico / Lufthansa Passenger Service

Quantem Aviation Services
11.2019 - 08.2022

Bachelor of Science - Tourism And Hospitality Business Managment

Universidad Estadual Vale Do Acarau

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Aida Maria Monteiro Nunes