Aidan Ballesteros
Anaheim,CA
Summary
Versatile and results-driven leader with progressive management experience in high-volume entertainment and hospitality operations. Proven ability to lead diverse teams, optimize performance, improve operational efficiency, and deliver exceptional guest experiences. Adept at balancing strategic decision-making with hands-on leadership to meet business goals, while maintaining outstanding service standards.
Overview
6
6
years of professional experience
Work History
General Manager in Training
The Escape Game
Irvine, California
02.2024 - 08.2025
- Prepared to oversee all aspects of location operations, including staffing, scheduling, financial performance, and guest satisfaction.
- Contributed to strategic initiatives to increase revenue, optimize costs, and improve guest experience ratings.
- Coached and developed team members to improve productivity and engagement.
Assistant Manager
The Escape Game
Bloomington, Minnesota
10.2023 - 02.2024
- Managed day-to-day operations, ensuring adherence to safety, service, and cleanliness standards.
- Analyzed KPIs to identify improvement opportunities, and implemented solutions to enhance operational efficiency.
- Oversaw recruitment, onboarding, and performance reviews for a team of 35 or more employees.
Assistant Manager in Training
The Escape Game
Irvine, California
04.2023 - 10.2023
- Completed a structured leadership program focusing on operational excellence, team management, and service recovery.
- Supported scheduling, payroll processing, and guest service initiatives.
Team Leader
The Escape Game
Irvine, California
03.2022 - 04.2023
- Supervised a team of game guides to deliver engaging, story-driven guest experiences.
- Coordinated staffing levels and operational needs during peak periods.
- Served as the primary escalation point for guest concerns.
Attractions Lead
Disneyland Resort
Anaheim, CA
04.2019 - 02.2022
- Directed operations for high-volume attractions, leading cast members to deliver safe, efficient, and magical guest experiences.
- Trained and coached team members in guest engagement, safety protocols, and operational procedures.
- Managed crowd flow and resolved guest issues to maintain Disney's world-class service standards.
Skills
- Strategic Planning
- KPI Analysis
- Budgeting & Cost Control
- Process Optimization
- Staff Development
- Scheduling & Payroll
- Cross-Functional Leadership
- Safety & Compliance
- Guest Experience Excellence
- Event & Attraction Operations
- Conflict Resolution
- Service Recovery
References
References available upon request.
Timeline
General Manager in Training
The Escape Game
02.2024 - 08.2025
Assistant Manager
The Escape Game
10.2023 - 02.2024
Assistant Manager in Training
The Escape Game
04.2023 - 10.2023
Team Leader
The Escape Game
03.2022 - 04.2023
Attractions Lead
Disneyland Resort
04.2019 - 02.2022
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