Aidan Belk
Lancaster,SC
Summary
Highly-motivated employee with 5 years of service with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Drive-Thru Director
Chick-fil-A
Lancaster, SC
10.2023 - Current
- Managed daily operations of the drive-thru, including cash handling, customer service and food preparation.
- Reviewed employee performance and provided feedback to ensure efficiency and quality standards were met.
- Provided training for new employees in areas such as safety procedures, order taking and cash register operation.
- Developed strategies to increase sales volume through promotional activities such as discounts or special offers.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Ensured compliance with all company policies and health regulations regarding food preparation, storage and sanitation.
- Organized staff schedules to ensure adequate coverage at all times throughout shift periods.
- Maintained accurate records of sales receipts, labor costs and other financial data related to the drive-thru operations.
- Performed opening and closing duties such as setting up equipment, restocking shelves or cleaning tables.
- Assigned tasks among team members based on individual strengths and abilities.
- Analyzed sales data to identify trends in customer preferences or behaviors.
Team Member
Chick-fil-A
Lancaster, SC
04.2019 - Current
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Greeted customers upon entering the store with friendly demeanor.
Education
Some College (No Degree) - Business
University of South Carolina
Lancaster, SCSkills
- Menu Memorization
- Quality Control
- Cash Handling
- Customer Relations
- Waste Reduction
- Resolving Complaints
- Payment Processing
- Concise Time Management
- Customer Transactions
- Expo and Line Support
- Food Safety
- Front of House Management
- Restaurant Operations
- POS Terminal Operation
- Team Leadership
- Staff Development
- Money Handling
Certification
- ServSafe: Food Protection Manager Certification
References
References available upon request.
Timeline
Drive-Thru Director
Chick-fil-A
10.2023 - Current
Team Member
Chick-fil-A
04.2019 - Current
Some College (No Degree) - Business
University of South Carolina