Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aidan Breidel

Deer Park

Summary

Responsible, hard-working, self-starter with several years of working experience in Customer Service, Sales and Tech support. I will bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Highly adaptable to change regardless if change happens within the day.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

American Express, AMEX
05.2024 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Hot Shot Driver

DoorDash
12.2018 - Current
  • Improved delivery efficiency by planning optimal routes and adhering to strict schedules.
  • Managed paperwork effectively, keeping accurate records of completed deliveries, along with creating and weekly schedules.
  • Enhanced customer satisfaction by maintaining professionalism and timely communication during pickups and deliveries.
  • Reduced fuel costs with careful route planning and regular vehicle maintenance.
  • Collaborated with dispatchers to coordinate efficient pickup and delivery schedules.
  • Safely transport orders, ensuring timely delivery and minimizing risk of damage.
  • Utilized GPS technology effectively to streamline navigation processes while avoiding costly detours or missed exits.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Completed rush deliveries on tight timetables to satisfy customer needs by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused need.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.

Subcontractor

ADT
04.2023 - 05.2024
  • Streamlined communication between clients ensuring timely completion of projects.
  • Negotiated favorable contract terms with customers, resulting in significant cost savings on materials.
  • Maintained strict adherence to safety regulations, reducing workplace injuries and incidents.
  • Identified areas for process improvement within operations, implementing changes that increased overall productivity levels on job sites.
  • Provided exceptional customer service by addressing client concerns promptly and professionally.
  • Delivered high level of service to all customers and effectively train how to use product.
  • Trained and worked closely with homeowners to ascertain specifics of product.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Helped meet changing demands by recommending improvements to systems or product.
  • Represent company as most trustworthy security company.
  • Worked closely with homeowners to ascertain specifics of project.

Survey Interviewer/Team Leader

ICF
10.2021 - 04.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Conducted and handled surveys for government research.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to high level of calls, tempered callers and managed emails.

Sales Associate

AT&T (3rd Party)
07.2021 - 09.2021
  • Built strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Education

San Jacinto College District
Pasadena, TX
01.2021

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Deer Park High School
Deer Park, TX
05.2018

Skills

  • Customer Satisfaction Information Security
  • Effective communication skills Product and service
  • Proficient in MS Office Suite (Word, Excel, Staff PowerPoint, Outlook, Publisher)Delivery
  • Familiar with SQL, Linux, Python, SIEM tools and IDS Customer Relations
  • NIST Cybersecurity Framework
  • Data Entry (speed 60-90 WPM)
  • Appointment Scheduling
  • Solutions
  • Scheduling
  • Administrative Support
  • Teamwork and collaboration
  • Excellent people skills

Certification

Google Cybersecurity

Timeline

Sales Associate

American Express, AMEX
05.2024 - Current

Subcontractor

ADT
04.2023 - 05.2024

Survey Interviewer/Team Leader

ICF
10.2021 - 04.2023

Sales Associate

AT&T (3rd Party)
07.2021 - 09.2021

Hot Shot Driver

DoorDash
12.2018 - Current

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Deer Park High School

San Jacinto College District

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Aidan Breidel