Aidan Brennan
Boonton
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
6
6
years of professional experience
Work History
Human Resources Assistant
Passaic County Community College
09.2024 - Current
- Welcome and assist visitors to the Office of Human Resources
- Assist with the appointment of new hires ensuring completion of required documents in our onboarding system
- Create and/or maintain electronic records/reports utilizing a variety of software applications including Microsoft Excel, ADP and Colleague
- Enter and provide swipe cards into database system for hourly employees
- Provide employment verification
- Post job opportunities on ADP software
- Respond to and manage telephone and electronic inquiries and requests from internal and external constituents
- Provide support to Human Resources staff as needed and assigned
- Complete special projects and tasks as assigned
- Perform other office related duties including filing, copying, and scheduling appointments
- Perform other related duties as assigned
Onboarding Specialist
Mindlance
03.2023 - 06.2024
- Utilize data provided to prepare and release new hire paperwork to potential employees
- Ensure all new hires are authorized to work in the United States by completing the I-9 Form and e-Verify within the mandated deadlines
- Initiate, review and adjudicate the required Background and Drug Screening per Client specifications within the HR compliance standard
- Work with candidates to successfully complete internal employment documents, client specific documents and pre-employment screening processes
- Adhere to client requirements from both deadline and compliance perspective
- Provide excellent customer service to all potential new hires
- Regular follow-ups with candidates to ensure prompt completion of onboarding process to start assignment on time
- Maintain a workflow tracker with status details for each candidate and publish daily status update to respective stakeholders
- Input employee data into a proprietary internal database
- Create and organize employee personnel files on a secure online database
- Interact with personnel of various levels within the organization
- Provide support to other tasks as requested by manager
Valet (Parking Departments)
Sea Island Resort
11.2022 - 12.2022
- Company Overview: Forbes 5 Star Resort
- Greet guests, members, shuttles and transportation vehicles at entrance
- Assist guests and members with articles in vicinity of the entrance
- Offer to park vehicles for all guests and members arriving at the entrance of the hotel
- Park and retrieve vehicles for guests and members in a prompt, yet safe manner
- Return to the valet station as quickly as possible, ensuring that guests and members will not have to wait for service
- Follow operating procedures for tagging keys and securing vehicles
- Forbes 5 Star Resort
House Person (Housekeeping)
Sea Island Resort
08.2022 - 11.2022
- Company Overview: Forbes 5 Star Resort
- Practice established safety procedures in all facets of job activity
- Move furniture or heavy objects as instructed by management
- Transport soiled linens to a designated pick-up point
- Assist with the delivery of clean linens and distribution via boxtruck or similar vehicle
- Wash windows, patio furniture, patio railings and floors, mats outside of rooms, entry doors, cobwebs, elevators if applicable, stairwells, clean walls, replace light bulbs and clean light fixtures
- Assist in deep clean projects as requested
- Pick-up trash and household garbage from cottages as requested
- Properly maintain all equipment used and store in designated areas
- Install any 'extras' as requested i.e.; microwaves, bed boards, cribs, dehumidifiers etc
- Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area to answer any questions guests may have to the best of one's ability
- If applicable, complete a Guest Problem Resolutions (GPR) form on any issues (solved or unsolved issues) and follow-up on issues as needed (if computer access is not available give information to admin support)
- Maintains cleanliness and organization in all work areas
- Forbes 5 Star Resort
Guest Service Representative
Home 2 Suites by Hilton East Hanover
03.2022 - 08.2022
- Ensure every guest is greeted and welcomed in a unique and personable way upon arrival
- Book guest hotel reservations
- Register guests to the hotel, verifying reservation, personal information and securing payment information
- Answer and route calls as appropriate; take guest messages with accuracy
- Promote the brand loyalty program and provide recognition and benefits to all present members
- Anticipate guests' needs and respond timely, efficiently, appropriately and in a friendly manner
- Assist in resolving guest complaints regarding service and/or accommodations, whether handling on own, or elevating to managerial level
- Responsible for cash drawer contents and transactions during shift
- Maintain accurate records including cash flows, registration cards, reservation cards, and property walks
- Process all market and retail transactions for the guests
- Assist in handling mail and other electronic communication and provide guests with information regarding hotel facilities and local attractions
- Maintain appropriate market inventory levels, restocking when necessary
- Handle confidential information, including guest records, with a high degree of integrity
- Used OnQ to process reservations, check-ins, and check-outs
- Night Audit
Front Desk Agent
Embassy Suites Hilton Parsippany
07.2021 - 01.2022
- Answered calls quickly and directed them to the appropriate guest or department
- Kept track of the cash in the drawer, made bank deposits, and posted charges for items that guests might order or use during their stay
- Improved customer retention by 90% by using quick response and dynamic service skills to build relationships with patrons
- Immediately notified housekeeping and the maintenance department about guest room issues, such as bath towels and air conditioning, in order to expedite resolution
- Used OnQ to process reservations, check-ins, and check-outs
- Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change
- Alerted appropriate personnel to facility and room maintenance issues so that they could be addressed right away
- Handed out room keys and answered questions about how to use them properly upon check-in
- Double-checked pertinent guest information and payment methods to avoid fraud
- Was in charge of a fast-paced front desk operation at a busy Saturday with the facility with up to 100-200 nightly visitors
- Greeted guests politely and gave them room keys as well as information on amenities and policies
- Reviewed all charges with guests, calculated billings and posted charges to room accounts, and at checkout
Activities Assistant
The Chelsea at Montville
11.2018 - 07.2021
- Great Personality Good in small groups Independent
- Always ready to help
- Managed scheduled events for residents to maximize activities and attendance
- Coordinated and led Physical, Mental and Social activities for both small and large groups
- Provided clear instruction to activity and program participants to ensure fun and safety
- Planned weekly activities scheduled for assigned group and facilitated smooth transitions for on-time arrival
Education
Associate - Hospitality Management
County College of Morris
Randolph, NJSkills
- Guest services
- Decision-making abilities
- Problem-solving skills
- Documentation
- Verbal and Written Communication
- HR policies
- Maintaining files
- Administrative Support
- Team collaboration
- Data entry
- Employment Recordkeeping
- Pre-Employment Screening
- New Hire Onboarding
- Human Resources Support
- Staffing Agency Coordination
- HR compliance standard
Timeline
Human Resources Assistant
Passaic County Community College
09.2024 - Current
Onboarding Specialist
Mindlance
03.2023 - 06.2024
Valet (Parking Departments)
Sea Island Resort
11.2022 - 12.2022
House Person (Housekeeping)
Sea Island Resort
08.2022 - 11.2022
Guest Service Representative
Home 2 Suites by Hilton East Hanover
03.2022 - 08.2022
Front Desk Agent
Embassy Suites Hilton Parsippany
07.2021 - 01.2022
Activities Assistant
The Chelsea at Montville
11.2018 - 07.2021
Associate - Hospitality Management
County College of Morris
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