Aidan Burkholder
Clearwater
Summary
I have a strong love for gaining new knowledge. I am helpful and enjoy solving problems. My main passion is Technology and I've always had a natural affinity for it.
Overview
8
8
years of professional experience
Work History
Abstractor
Diane Baker Abstracting
01.2020 - Current
- I work with Real Estate companies to provide the information they need to sell properties.
- Staying up to date on all Ohio Counties to deliver fully accurate information.
- Demonstrated strong analytical skills by identifying inconsistencies in data sources during the abstracting process.
- Enhanced communication with clients by providing timely updates on project status and addressing inquiries promptly.
- Delivered high-quality abstracts under tight deadlines, managing multiple projects simultaneously without sacrificing attention to detail.
Customer Service Representative
Alliance Data
09.2020 - 12.2020
- I helped customers with their credit cards including late fees, payments and rewards.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Shift Lead
Jersey Mike's Subs
01.2018 - 08.2019
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Customer Service Representative
Netflix
01.2018 - 01.2019
- I helped customers troubleshoot and fix their devices.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- I guided customers to the correct channels if they needed another company for assistance.
Guest Service Trainer
Target
10.2016 - 12.2017
- I trained any new cashiers and guest services employees to ensure each guest is properly cared for and all their needs are met, As well as making sure the front end of the store is up to standards to give guests a great experience each time they shopped there.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- In addition I worked with AP (Asset Protection) to keep our store employees and guests safe from any harm and to stop theft.
- Handled Targets cash counting and organization of Deposits to banks and getting all registers properly banked for the next day of business.
Education
High School Diploma -
JL James Academy
03.2017
Skills
- Excellent Communication
- Time Management
- Multitasking
- Customer Retention
- Customer Satisfaction
- Decision-Making
- Document analysis
- Data Interpretation
- Teamwork and Collaboration
- Data Entry
- Adaptability
Timeline
Customer Service Representative
Alliance Data
09.2020 - 12.2020
Abstractor
Diane Baker Abstracting
01.2020 - Current
Shift Lead
Jersey Mike's Subs
01.2018 - 08.2019
Customer Service Representative
Netflix
01.2018 - 01.2019
Guest Service Trainer
Target
10.2016 - 12.2017
High School Diploma -
JL James Academy
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