Aidan Cotter
Jacksonville,FL
Summary
Driven by a robust background in personnel management and critical thinking, honed as an Army Officer and in customer service at Publix, I excel in fostering team collaboration and enhancing operational efficiency. My leadership is marked by a commitment to continuous improvement and customer focus, achieving significant advancements in inclusivity and service excellence.
Overview
5
5
years of professional experience
Work History
Army Officer
Army Reserve
09.2023 - Current
- Mentored junior officers to develop leadership skills, fostering a culture of continuous improvement within the organization.
- Enhanced team performance by implementing efficient communication and decision-making strategies.
- Championed diversity initiatives within the unit to create an inclusive and respectful environment for all personnel.
- Fostered a positive work environment, promoting collaboration and teamwork among diverse personnel.
Customer Service Staff Member
Publix
07.2020 - Current
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
Army ROTC Cadet
United Sates Army
09.2019 - 09.2023
- Strengthened communication and interpersonal skills, leading to more effective teamwork within the ROTC unit.
- Exhibited exceptional time management skills by balancing academic responsibilities alongside ROTC commitments successfully.
- Mentored new cadets, providing guidance on expectations, responsibilities, and opportunities within the ROTC program.
- Collaborated with peers to develop innovative approaches to complex problems during simulations and real-world scenarios.
Education
Master of Science - Science And Management
University of North Florida
Jacksonville, FL12.2024
Bachelor of Science - Nutrition
University of North Florida
Jacksonville, FL08.2023
Skills
- Physical Fitness
- Personnel Management
- Customer Focus
- Assertiveness
- Operational planning
- Critical Thinking
Timeline
Army Officer
Army Reserve
09.2023 - Current
Customer Service Staff Member
Publix
07.2020 - Current
Army ROTC Cadet
United Sates Army
09.2019 - 09.2023
Master of Science - Science And Management
University of North Florida
Bachelor of Science - Nutrition
University of North Florida