Aidan Dougherty
Auburn,NY
Summary
Proven leader with a track record of surpassing sales goals and enhancing customer satisfaction. Expert in sales strategy development and management support, blending effective selling techniques with strong interpersonal skills. Achieved consistent team performance improvements, demonstrating a keen ability to inspire and adapt. NMLS S.A.F.E exam and registration showcases specialized knowledge, contributing to comprehensive skill set.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Harbor Freight
12.2021 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Assistant Manager
Famous Footwear
01.2018 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Warehouse Delivery Driver
Builders Choice Lumber
06.2016 - 09.2017
- Supported warehouse operations through accurate record-keeping, reporting discrepancies, and ensuring proper stock rotation.
- Handled fragile items carefully during loading/unloading processes to minimize damage or loss of product quality.
- Demonstrated strong organizational skills in loading and unloading cargo in a safe and secure manner.
- Improved communication between drivers and warehouse staff by actively participating in team meetings discussing challenges faced on the road or during pick-ups/drop-offs at warehouses.
Line Cook
Taco Bell
03.2015 - 01.2016
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Education
Associate of Arts in Music - Music Performance
Onondaga Community College
Syracuse, NY05.2019
Skills
- Sales strategy development
- Relationship selling
- Management Support
- Residential mortgage lending regulations
- Underwriting knowledge
- NMLS Registration 2312370
Certification
SAFE mortgage loan originator test certificate
Timeline
Sales Supervisor
Harbor Freight
12.2021 - Current
Assistant Manager
Famous Footwear
01.2018 - 10.2021
Warehouse Delivery Driver
Builders Choice Lumber
06.2016 - 09.2017
Line Cook
Taco Bell
03.2015 - 01.2016
Associate of Arts in Music - Music Performance
Onondaga Community College