Aidan Elder
Dallas
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Also skilled in drink crafting, both being able to create drinks and food with high quality and in a timely manner, all the while being able to connect with guests.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
04.2025 - Current
- Maintained and operated espresso machines, blenders, coffee brewers, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
Crew Leader
AMC Theatres
07.2024 - 03.2025
- I have been a bartender since November, have learned the menu of bar drinks, and am able to successfully make and prepare drinks for guests in a quick and timely manner.
- Performed an inventory count and helped order new supplies when needed.
- Led 15 to 20 crew members at a time to perform their tasks successfully, enhance the guest experience, and deal with working under pressure.
- Monitored and evaluated the performance of crew members, providing feedback and coaching as needed.
- Helped making the crew schedule for the week.
- Helped resolve guest issues and concerns in a timely and effective manner
Crew
AMC Theaters
07.2023 - 07.2024
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Education
Some College (No Degree) - History, Sociology, And Philosophy
University of North Texas
Denton, TXSkills
- Customer service
- Conflict resolution
- Employee training
- Team leadership
- Inventory management
- Time management
- Effective communication
- Critical thinking
- Verbal and written communication
- Crew management
- Strong multitasking
- Beverage preparation
- Point of sale systems
- Outgoing personality
- Anticipating guest needs
- Patience and tolerance
- Customer service expertise
- Espresso machine operation
- Opening and closing duties
- Coffee and tea expertise
- Food preparation
- Coffee brewing
Accomplishments
- Employee of the Month at AMC for January 2024 and December 2024
Certification
- TABC Bar Certification
- ServSafe Ceritifed
References
References available upon request.
Timeline
Barista
Starbucks
04.2025 - Current
Crew Leader
AMC Theatres
07.2024 - 03.2025
Crew
AMC Theaters
07.2023 - 07.2024
Some College (No Degree) - History, Sociology, And Philosophy
University of North Texas