Aidan Gross
Wake Forest,NC
Summary
Developed skills in fast-paced, collaborative environment, focusing on user research, interaction design, and usability testing. Looking to transition into new field, leveraging strong analytical and problem-solving abilities. Committed to delivering impactful solutions that enhance user satisfaction and drive business success.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Customer Service
Restaurants, Hotels, and Many Hospitality Establishments
- Trained new hires on customer service policies and procedures.
- Provided superior customer service leadership by greeting and assisting customers.
- Promoted exceptional customer service by engaging clients on sales floor.
- Increased repeat business with exceptional customer service and friendly interactions.
Graphic & UX Designer
Oak Grove Technologies
06.2025 - 09.2025
- Led redesign of company and client websites, improving user experience and navigation clarity.
- Developed and implemented visual systems to ensure brand consistency across digital channels.
- Collaborated with marketing and engineering teams to deliver responsive, accessible web experiences.
- Designed assets and layouts using Figma, Adobe Suite, and Wix to support campaigns and events.
- Conducted user research to gather insights for design improvements.
- Created wireframes and prototypes to visualize user interfaces effectively.
Education
Associate of Arts - Simulation and Game Development
01.2024
Skills
- Design Tools: Figma, Adobe Creative Suite (Photoshop, Illustrator, XD), Canva, WordPress, Wix
- UX Skills: Wireframing, Prototyping, User Research, Usability Testing, Interaction Design, Accessibility Design
- Soft Skills: Agile Workflow, Collaboration, Visual Design, Problem Solving, Attention to Detail
Certification
- Google UX Design Professional Certificate — Google
- Quality Assurance in Simulation & Game Development — Wake Tech
- FPV Drone Introduction — Oak Grove Technologies
Timeline
Graphic & UX Designer - Oak Grove Technologies
06.2025 - 09.2025
Customer Service - Restaurants, Hotels, and Many Hospitality Establishments
Wake Technical Community College - Associate of Arts, Simulation and Game Development