Summary
Overview
Work History
Education
Skills
Timeline
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Aidan Heiser

Altamont

Summary

Dynamic professional with a proven track record at Fastenal, excelling in customer service and inventory management. Recognized for enhancing team productivity through effective communication and innovative strategies. Adept at utilizing digital tools for accurate stock tracking while fostering client engagement and satisfaction. Committed to operational excellence and continuous improvement.

Dynamic individual with hands-on experience in Business Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

6
6
years of professional experience

Work History

Associate

Fastenal
08.2024 - Current
  • Assisted in daily operational tasks to support team efficiency.
  • Learned and applied company procedures to ensure compliance and safety standards.
  • Collaborated with team members to enhance workflow processes and communication.
  • Managed inventory tracking using digital tools for accurate stock levels.
  • Adapted quickly to new software systems for task management and reporting.
  • Conducted research on best practices to improve team performance and outcomes.
  • Maintained organized records and documentation for streamlined operations.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Streamlined project workflows for enhanced efficiency, adopting agile methodologies.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Sales Associate

Menards
05.2023 - 08.2023
  • Assisted customers with product selection and inquiries to enhance shopping experience
  • Maintained store organization and cleanliness to ensure welcoming environment
  • Processed transactions efficiently using point-of-sale (POS) systems
  • Collaborated with team members to achieve sales targets and improve service quality
  • Monitored inventory levels and restocked merchandise as needed
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.

Delivery Driver

Home City Ice Company
05.2022 - 05.2022
  • Navigated delivery routes efficiently, ensuring timely arrival at destinations.
  • Operated delivery vehicles in compliance with safety regulations and company policies.
  • Communicated effectively with customers to confirm deliveries and resolve issues.
  • Maintained accurate records of deliveries and vehicle inspections daily.
  • Collaborated with dispatch team to optimize routing for fuel efficiency and time savings.
  • Utilized GPS technology for route planning, reducing delivery times significantly.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Kept detailed records of deliveries and money received from customers.

Farm Hand

Moundside Farm LTD
05.2019 - 08.2021
  • Operated farm machinery and equipment to assist with planting and harvesting tasks.
  • Maintained cleanliness and organization in work areas to ensure safety and efficiency.
  • Implemented pest control measures to protect crops from damage.
  • Collaborated with team members to complete daily farm operations effectively.
  • Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
  • Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
  • Contributed to overall farm efficiency by performing regular equipment maintenance and repairs as needed.
  • Trained new farm hands in efficient work methods and safety practices, fostering knowledgeable and safety-conscious team.
  • Maintained farm machinery to ensure operational efficiency, preventing downtime during critical planting and harvesting periods.

Education

Bachelor of Science - Business

Eastern Illinois University
Charleston, IL
08-2025

Associate of Science - Business

Lakeland College
Mattoon, IL
05-2023

High School Diploma -

Altamont High School
Altamont, IL
05-2021

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Client engagement
  • Inventory management
  • Management support

Timeline

Associate

Fastenal
08.2024 - Current

Sales Associate

Menards
05.2023 - 08.2023

Delivery Driver

Home City Ice Company
05.2022 - 05.2022

Farm Hand

Moundside Farm LTD
05.2019 - 08.2021

Bachelor of Science - Business

Eastern Illinois University

Associate of Science - Business

Lakeland College

High School Diploma -

Altamont High School

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Aidan Heiser