Aidan Hershberger
South Bend,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and interpersonal skills. Adept at working effectively unsupervised with exceptional team and multitasking skills.
Overview
3
3
years of professional experience
Work History
Baker
Insomnia Cookies
West Lafayette, IN
10.2023 - Current
- Prepared dough for cakes and cookies.
- Decorated cakes and cookies with icing, sprinkles and other edible decorations.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Inspected finished products before packaging them up for sale.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Met with customers to discuss needed bakery items and take orders.
Host/To-Go Specialist/Trainer
Papa Vino's Italian Kitchen (Quality Dining, Inc.)
Mishawaka, IN
09.2020 - Current
- Managed dining room layout to maximize efficiency of staff members.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Performed light administrative duties such as filing documents and taking messages.
- Provided excellent customer service by anticipating customer needs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Built positive relationships with other front-of-house and kitchen staff.
- Operated cash register, collected payment from customers and provided change when necessary.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Head Trainer
Papa Vino's Italian Kitchen (Quality Dining, Inc.)
Warsaw, IN
06.2023 - 07.2023
- Developed and implemented training programs for new hires, existing employees, and supervisors.
- Organized team building activities to foster collaboration among staff members.
- Facilitated classroom-based workshops on topics such as customer service, safety procedures, product knowledge.
- Coordinated with other departments to ensure that all necessary resources were available for successful completion of training initiatives.
- Collaborated with management teams across multiple locations to ensure uniformity in training practices.
- Created and monitored training courses to promote quality performance and enhance effectiveness of employee training.
- Explained goals and expectations required of trainees.
Education
Some College (No Degree) - General Management
Purdue University
West Lafayette, INSkills
- Team Management
- Event Planning Assistance
- Strong Interpersonal Skills
- Written Communication
- Communication Techniques
- Customer Service
- Training and Mentoring
- Intermediate in Spanish
Affiliations
- 15 years of experience in playing baseball for various local and traveling teams.
- 15 years of experience in recreational drumming, as well as for school.
- Hiking, exploring, traveling
Languages
Spanish
Limited
References
References available upon request.
Timeline
Baker
Insomnia Cookies
10.2023 - Current
Head Trainer
Papa Vino's Italian Kitchen (Quality Dining, Inc.)
06.2023 - 07.2023
Host/To-Go Specialist/Trainer
Papa Vino's Italian Kitchen (Quality Dining, Inc.)
09.2020 - Current
Some College (No Degree) - General Management
Purdue University