Aidan Lewis
Miami,FL
Summary
Adept at enhancing customer satisfaction, I leveraged strong communication and cash handling expertise at Popeyes® Louisiana Kitchen to streamline drive-thru operations. By fostering teamwork and employing effective problem-solving, I significantly contributed to a welcoming environment, ensuring fast and accurate service. My approach consistently improved guest experiences, demonstrating a commitment to excellence and efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Drive-Thru Cashier
Popeyes® Louisana Kitchen
06.2023 - 08.2023
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Developed strong communication skills while interacting with diverse clientele daily.
- Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Resolved problems with orders quickly and offered refund or replacement.
- Performed cash, card and check transactions to complete customer purchases.
Host
Bluewater Seafood
10.2022 - 01.2023
- Bussed tables, cleared, cleaned and set tables quickly to facilitate table turns during high volume periods.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Improved customer satisfaction by efficiently clearing tables and resetting them for new guests.
- Assisted servers in delivering food orders, contributing to timely service and positive guest experiences.
- Supported wait staff by refilling beverages, attending to guest requests, and maintaining a well-stocked work area.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
No Degree - Fashion Merchandising
Texas State University
San Marcos, TX05.2027
High School Diploma -
Klein Forest High School
Houston, TX05.2023
Skills
- Cleaning and sanitation
- Excellent Communication
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Multitasking and Organization
- Taking and Preparing Orders
- Flexible Schedule
- Drive-Thru System Familiarity
- Stress Tolerance
- Food safety awareness
- Cash Handling
- Payment handling
- Kitchen Support
- Payment Processing
- Food handling safety
- Patience and Empathy
- Safe Food Handling
- Cash handling expertise
Timeline
Drive-Thru Cashier
Popeyes® Louisana Kitchen
06.2023 - 08.2023
Host
Bluewater Seafood
10.2022 - 01.2023
No Degree - Fashion Merchandising
Texas State University
High School Diploma -
Klein Forest High School