Aidan Lim

• Created process guides to assist in training new members and offshore teams
• Gained an extensive understanding in the rating, endorsements, and issuance processes of both new business and renewal policies
• Assisted underwriters in evaluating risk assessments and policy applications for accuracy and compliance.
• Maintained a high level of professionalism in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.
• Worked in a high volume environment, managing approximately 50 accounts per day

Organized lesson plans to ensure that classes ran smoothly and efficiently

• Ran outdoor summer camps for both children and adults
• Adapted lesson plans to fit clients' needs
• Set goals and formalized plans to achieve those goals
• Communicated effectively with teammates to ensure that students get the most out of their lessons
• Led the Cromwell Parks and Rec tennis classes for 2 years

• Effectively communicated with customers club policies and rules
• Maintained court and class scheduling to maximize efficiency
• Promoted tennis lessons and fitness programs to prospective customers

• Organized files to ensure that proceedings were handled in a smooth and efficient manner
• Filed petitions with the courts to assist in the flow of cases
• Proofread documents to ensure client confidentiality
• Ensured that all documents were properly cited
• Prioritized strict deadlines to ensure that all work was completed in a timely manner

• Worked different stations to provide optimal coverage and meet production goals.
• Maintained productive, efficient approach to all tasks.
• Contributed to team success by completing jobs quickly and accurately.
• Learned all required tasks quickly to maximize performance.