Aidan Lin
Brooklyn
Summary
I'm passionate about customer service and determined to exceed company expectations. I'm committed to effectively creating a positive environment where we as a team can thrive and succeed. I'm very reliable and hardworking with a dedication to achieving the goals set out. In addition; Courteous and professional Hotel Front Desk Clerk dedicated to guest satisfaction. Runs successful check-in, check-out and reservation workflow with focus on hospitality best practices. Personable and attentive with mastery of Skytouch system/Fosse/Night Vision. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicate Hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Front Desk Office Manager
Residence Inn Marriott
12.2023 - Current
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Streamlined office procedures for improved efficiency, resulting in reduced waiting times for clients.
- Collaborated with department managers to maintain smooth communication and coordination, ensuring seamless daily operations.
- Developed a comprehensive appointment scheduling system, minimizing conflicts and ensuring timely service for all clients.
- Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses and Airlines
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Implemented innovative guest amenities to stay ahead of industry trends, distinguishing the hotel from competitors and offering unique experiences.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Created and managed accurate occupancy forecasts and budgets.
- Improved team morale through the implementation of regular recognition programs that acknowledged outstanding employee performance within the office environment.
Front Desk Supervisor
Courtyard By Marriott
07.2023 - 12.2023
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Maintained accurate financial records by balancing cash drawers daily and conducting regular audits of transactions at the front desk area.
- Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
- Ensured compliance with safety protocols at the front desk area, contributing to a secure environment for both guests and staff members.
- Entered and updated sensitive customer information during check-ins and room changes.
- Collected room deposits, fees, and payments.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Built talented team through hiring and training new associates.
Front desk agent/night auditor
Ac hotel by Marriott downtown
03.2023 - 07.2023
- Maintain accurate records of all guest accounts and financial transactions
- Manage guest inquiries and resolve any issues in a timely and professional manner to ensure guest satisfaction
- Provide exceptional customer service to all guests, ensuring their needs and requests are met in a timely and professional manner
- Assist guests with check-in and check-out process, ensuring a smooth and efficient experience
- Perform night audit duties, including checking in late arrival guests, ensuring accuracy of room rates and charges, balancing financial transactions, and preparing reports for management
- Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure the cleanliness and functionality of the hotel premises.
Front Desk Receptionist
L Hotel
11.2021 - 01.2023
- Offered professional first impression to guests by keeping reception area clean and neat
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff
- Collected payments for services and updated accounts to reflect new balances
- Ran smooth shifts each day, checking operations regularly and correcting problems without delay
- Greeted, assisted and directed visitors with professional attitude
- Proceed to calculate reservations commission and notify general manager if any problems
- Processed room amenity charges, refunded deposits and completed guest accounting functions
- Escalated problems or unusual matters to supervisor for prompt corrective action
- Tracked and ordered front desk supplies
- Informed guests of on-site entertainment, services and available amenities
- Coordinated daily housekeeping and maintenance lists
- Issued room keys, received telephone messages and scheduled wake-up calls.
Front Desk Agent
Quaility Inn
02.2022 - 12.2022
- Managed smooth check-outs, discussing charges, collecting payments, and issuing statements
- Maintained data security and confidentiality, interacting with guests diplomatically to safeguard personal information shared at check-in and checkout
- Assisted guests with entertainment desires by recommending establishments, setting up reservations, and coordinating transportation
- Responded and forwarded emails to appropriate department
- Conducted room inspections after guest check-outs
- Ordered and monitored equipment and supplies for front desk
- Educated guests about area attractions, top restaurants and available services.
Front Desk Supervisor
New World Hotel
01.2018 - 03.2020
- Boosted revenues by identifying and capitalizing on sales opportunities
- Performed balancing of hotel accounts at the end of the day
- Mentored new staff on correct procedures, compliance requirements, and performance strategies
- Completed Night audits on a scheduled basis
- Handled high volume of guest interactions each day with high accuracy, including check-ins, check-outs and requests
- Anticipated potential workplace issues and implemented problem resolution strategies
- Capitalized on opportunities to sell additional services and maximize revenue, such as up sale on rooms.
Front Desk Receptionist
Bowery Grand Hotel
04.2016 - 01.2018
- Transmitted information or documents to customers, using computer, and mail
- Handled the complaints and concerns of customers
- Protected guest and business information with strict confidentiality and information
- Assist guests with luggage and provide directions to local attractions
- Provided exceptional customer service by promptly and courteously responding to guest inquiries and resolving any issues
- Ensured accurate and timely transmission of information and documents to customers through the use of computer and mail.
Front Desk Receptionist
Windsor Hotel
10.2014 - 05.2016
- Collected, sorted, and distributed all incoming mail and packages
- Responded to guests complaints in a timely and professional manner
- Assisted the general manager with various tasks whenever special projects came up
- Performed all check-in and check-out tasks
- Managed online and phone reservations.
Education
Degree in Computer Operations -
LaGuardia Community College
New York, New York05.2014
Skills
- Guest relations
- Hotel recordkeeping
- Payment handling
- Check-in & check-out coordination
- Reservation management
- Housekeeping coordination
- Customer service
- Problem-solving
- Ability to multitask
- Teamwork
- Communication
- Flexibility
- Front desk operations
- Guest services
- Staff Training and Development
- Employee Supervision
- Strong Organization
- Customer Service
- Brand Management
- Work Planning and Prioritization
- Team Collaboration
- Time Management
- Performance Evaluation
- Professional and Courteous
- Staff Development
Personal Information
Title: Front Desk Agent
Timeline
Front Desk Office Manager
Residence Inn Marriott
12.2023 - Current
Front Desk Supervisor
Courtyard By Marriott
07.2023 - 12.2023
Front desk agent/night auditor
Ac hotel by Marriott downtown
03.2023 - 07.2023
Front Desk Agent
Quaility Inn
02.2022 - 12.2022
Front Desk Receptionist
L Hotel
11.2021 - 01.2023
Front Desk Supervisor
New World Hotel
01.2018 - 03.2020
Front Desk Receptionist
Bowery Grand Hotel
04.2016 - 01.2018
Front Desk Receptionist
Windsor Hotel
10.2014 - 05.2016
Degree in Computer Operations -
LaGuardia Community College
Similar Profiles
Keshia WilliamsKeshia Williams
Guest Service Representative at Residence Inn Marriott/Courtyard MarriottGuest Service Representative at Residence Inn Marriott/Courtyard Marriott
James F. BrockingtonJames F. Brockington
Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.Dual Chief Engineer, Task Force. at Residence Inn by Marriott & Courtyard by Marriott.
Keshia WilliamsKeshia Williams
Guest Service Representative at Residence Inn Marriott/Courtyard MarriottGuest Service Representative at Residence Inn Marriott/Courtyard Marriott