Aidan Ma
Irvine,CA
Summary
I am a rather motivated worker with one year of experience in the fast food industry. Even so, I learn rapidly and quickly, and am deftly able to get a handle on various changes in situation. I particularly focus on ensuring a brighter, more cheerful appearance and maintaining good relationships with fellow workers and customers.
Overview
1
1
year of professional experience
Work History
Shift Leader
Del Taco
Irvine, CA
10.2022 - 10.2023
- Assisted in training new employees on shift operations.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Upheld company standards and compliance requirements for operations.
Education
High School Diploma -
Woodbridge Highschool
Irvine, CA06-2022
Associate of Science -
Irvine Valley College
Irvine, CASkills
- Team Leadership
- Issue Resolution
- Safety processes and procedures
- Policy Enforcement
- Interpersonal Relations
- Customer Service Management
- POS Deletions
- Cash Handling
- Positive Attitude
- POS System Operation
- Problem-Solving
- Drawer Assignments
- Inventory Counts
- Operations Support
Timeline
Shift Leader
Del Taco
10.2022 - 10.2023
High School Diploma -
Woodbridge Highschool
Associate of Science -
Irvine Valley College