Aidan Meder
Jackson Township,NJ
Summary
Young, driven professional in the themed entertainment & hospitality industry with a proven history of leadership and team development.
Overview
5
5
years of professional experience
Work History
Assistant Manager Of Guest Experience
Hershey Entertainment & Resorts
01.2025 - 11.2025
- Develops and teaches department and park training classes, on-the-job training procedures, and training certifications for part-time team members and part-time/full-time supervisors.
- Oversees the roster management, employee administration, and scheduling of part-time Guest Experience employees.
- Develops department manuals (SOPs).
- Writes and tracks the informational memos, distributed throughout the year.
- Directly oversees one department supervisor regarding their schedule, development, and training.
- Serves as the Manager on Duty for the Guest Experience department, which includes complete operational and administrative oversight of Front Gate Entrance Operations, Ticketing and Season Pass Services, Guest Services locations, Call Center, Cabana Operations, ZooAmerica Admissions, and Rentals locations.
Operations Supervisor - CORE
Six Flags Great Adventure Resort
02.2024 - 12.2024
- Directed operations and administration for the front gate, guest services, VIP programs, parking, and escalations for Hurricane Harbor.
- Served as the primary Manager on Duty, overseeing staffing, budget alignment, attendance monitoring, and key operational decisions for Hurricane Harbor Park.
- Created and implemented Standard Operating Procedures (SOPs), and training for capacity management for Hurricane Harbor, and traffic plans for major events, such as Fright Fest.
- Coordinated with IT, Maintenance, and Park Management on capital projects and operational enhancements.
- Supervised security operations, enforced safety protocols, and initiated new park projects.
- Developed and managed scheduling for supervisors.
- Served in the Manager-on-Duty rotation for Guest Services, Ride Operations, and Admissions at Great Adventure Theme Park.
- Supported operational safety by assisting in ride evacuations.
- Designed and implemented SOPs across Guest Experience, Ride Operations, and Park Operations.
- Served as Training Coordinator, overseeing supervisor training and development.
Training Coordinator, Guest Experience
Six Flags Great Adventure And Hurricane Harbor
12.2022 - 12.2024
- Developed and implemented training classes for new and returning Guest Experience team members, and leadership training classes for supervisors.
- Developed all department on-the-job training procedures and certifications for team members, unit supervisors, and area supervisors.
- Coordinated schedules and logistics for training, along with creating the schedule for 30 or more part-time supervisors.
- Developed a park-wide auditing system for use among all departments, for team members, and trainers.
- Evaluated training effectiveness through feedback collection and audits.
- Collaborated with department heads to identify training needs aligned with organizational goals.
Area Supervisor, Park Operations
Six Flags Great Adventure And Hurricane Harbor
12.2022 - 02.2024
- Responsible for daily operations and staffing of all Guest Experience locations and/or Ride Operation locations.
- I fulfilled the Manager on Duty position for Guest Experience and Ride Operations at Great Adventure.
- Created and acted as the primary Manager on Duty position for Guest Experience and Park Operations at Hurricane Harbor.
- Assisted the Water Park Director in the implementation of a new initiative, "Six Pay," in connection with Connection & Go. In addition, I headed online guest correspondence via Salesforce.
- Responded to escalated guest and employee concerns online via Salesforce and in person.
- Coordinated with park maintenance and IT teams on capital projects to increase productivity for team members, and visuals for guests.
- Monitored, tracked, and reported park attendance and adjusted staffing based on budget and guest flow needs and standards.
Unit Supervisor, Guest Experience
Six Flags Great Adventure And Hurricane Harbor
07.2021 - 12.2022
- Supervised front-line team members in one Guest Experience location at all three parks on the property, including Great Adventure Theme Park, Hurricane Harbor Water Park, and Safari Animal Park.
- Created staffing management plans to adhere to company and state regulations regarding minor working hours.
- Ensured proper utilization of staff during peak seasons, and reduced or increased labor as needed to maximize the budget in comparison to park attendance.
- Responded to guest and team member concerns in a timely and effective manner by utilizing guest service and employee relation skills, and escalating to proper management if needed.
- Provided leadership and training to new front-line team members and unit supervisors.
Team Member, Guest Experience
Six Flags Great Adventure And Hurricane Harbor
08.2020 - 07.2021
- Provided excellent guest service and hospitality in a high-capacity theme park setting, trained at all of the following locations: Front Gate Arrival Operations, Ticket and Season Pass Sales, Guest Relations, Member Services, Call Center, Toll Plaza and Traffic Operations, and VIP Services.
Education
BBA - Business Management
Pennsylvania State University
Harrisburg, PA01-2028
High School Diploma -
Jackson Memorial High School
Jackson, NJ06-2024
Skills
- Decision-making
- Goal setting
- Conflict resolution
- Employee scheduling
- Operations management
- Recruiting and interviewing
- Policy enforcement
Timeline
Assistant Manager Of Guest Experience
Hershey Entertainment & Resorts
01.2025 - 11.2025
Operations Supervisor - CORE
Six Flags Great Adventure Resort
02.2024 - 12.2024
Training Coordinator, Guest Experience
Six Flags Great Adventure And Hurricane Harbor
12.2022 - 12.2024
Area Supervisor, Park Operations
Six Flags Great Adventure And Hurricane Harbor
12.2022 - 02.2024
Unit Supervisor, Guest Experience
Six Flags Great Adventure And Hurricane Harbor
07.2021 - 12.2022
Team Member, Guest Experience
Six Flags Great Adventure And Hurricane Harbor
08.2020 - 07.2021
BBA - Business Management
Pennsylvania State University
High School Diploma -
Jackson Memorial High School