Microsoft
Aidan Reid Malone
Falls Church,Virginia
Work Preference
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Store Manager
Starbucks
Bethesda, MD
01.2017 - Current
- Increased sales 20% YOY of a high-volume café, managing 25+ employees servicing 10,000+ customers weekly and ensuring quality, compliance, and exceptional customer service.
- Led performance management, conducting bi-annual reviews and actively coaching staff to improve engagement, productivity, and overall team efficiency.
- Built 2 teams from the ground up through development of 2 shift supervisors into assistant and store manager roles and 3+ Baristas into shift managers through training and career coaching. Moved to stores that needed support in training or filling skill gaps bringing stabilization.
- Optimized operations and performance, identifying inefficiencies and implementing process improvements in sales, quality control, and training to boost productivity, increase customer satisfaction and employee retention.
- Improved tracking and loss prevention strategies to reduce waste and increase controllable contributions by 10%.
- Oversaw logistics and inventory, overseeing shipping, receiving, deliveries, and stock monitoring while ensuring corporate compliance for daily and weekly orders.
- Successfully led a team through major company changes while hitting goals by analyzing and optimized operations, implementing best practices to enhance productivity, compliance, and overall store performance.
- Elevated the customer experience to 98% satisfaction by anticipating needs, resolving concerns, and utilized effective communication and problem-solving skills to create a seamless service environment.
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Education
Associate of Arts - Sign Language Interpreting
Northern Virginia Community College
Annandale, VA 08.2011 - 12.2014
Skills
Personnel development
Store operations oversight
Promotional planning
Hourly shift management
Operational budgeting
Employee terminations
Strategic thinker
Operations oversight
Leadership development
Sales expertise
Staff management
MS office proficient
Hospitality and accommodation
POS systems
Team building and leadership
Leading staff meetings
Performance metrics evaluation
Staff supervision
Expense tracking
Culture development
Opening and closing procedures
Talent recruitment
Accurate cash handling
Multitasking and organization
Store operations
Inventory management
Order management
Bank and safe deposits
Friendly and positive
Customer service
Payroll management
Reliable
Shift checklists
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Telao
Teams
Languages
English
Native language
Timeline
Store Manager
Starbucks
01.2017 - Current
Associate of Arts - Sign Language Interpreting
Northern Virginia Community College
08.2011 - 12.2014