Aidan Reilly
Kissimmee,FL
Summary
Results-driven marketing, sales, and operations leader with 7+ years of experience at world-class brands, including The Walt Disney Company, NBC Peacock, and Wyndham Destinations. Proven expertise in driving sales growth, leading cross-functional teams, enhancing the guest experience, and creating high-impact training programs. Data-savvy, people-focused, and passionate about storytelling that drives connection and results.
Overview
8
8
years of professional experience
Work History
Corporate Marketing Programs Coordinator
Wyndham Destinations
Orlando (Remote), FL
04.2025 - Current
Customer Care Specialist
Peacock Streaming Services | NBCUniversal
Orlando, FL
11.2024 - 04.2025
- Supported customer inquiries across email and social media platforms, contributing a 15% boost in subscriber satisfaction metrics during high-volume campaign periods.
- Effectively utilize Salesforce to manage customer inquiries across diverse channels, such as email, social media, and chatbot interactions.
- Selected and supported the creation of 3,800 VIP Olympic accounts for the Olympic Accounts Project.
Sales Development and Operations Associate Manager
Disney Vacation Club
Lake Buena Vista, FL
01.2022 - 11.2024
- Generated over $11 million in weekly revenue through targeted Salesforce campaigns, pipelined to sales partners, and member engagement.
- Directed the operation of 8 Sales Centers, boosting efficiency and Guest conversion rates by 24%.
- Developed training content accessed by over 100 sales cast members, improving onboarding and productivity by 25%.
- Monitored sales cast performance and provided feedback on areas for improvement.
- Coached team members on best practices for achieving success in their roles.
Guest Experience and Service Roles
Disney Central, Disney Vacation Club, VIP Tours
Lake Buena Vista, FL
06.2018 - 01.2022
- Advocated for over 250,000 members, visitors, C-suite personnel, and clients within Disney Experiences.
- Led an initiative to increase after-call survey participation by 13%.
- Delivered elite, personalized, and luxury park experiences for VIP clientele, trained with expert-level park knowledge, and remaining efficient for a seamless guest experience.
Marketing Associate
Fox Hollow Catering
Woodbury, FL
07.2017 - 06.2018
- Grew digital engagement by 45% through SEO/SEM, social media and email touch points.
Education
Bachelor of Science - Business Communications
SUNY, Farmingdale
Farmingdale, NY12-2018
Timeline
Corporate Marketing Programs Coordinator
Wyndham Destinations
04.2025 - Current
Customer Care Specialist
Peacock Streaming Services | NBCUniversal
11.2024 - 04.2025
Sales Development and Operations Associate Manager
Disney Vacation Club
01.2022 - 11.2024
Guest Experience and Service Roles
Disney Central, Disney Vacation Club, VIP Tours
06.2018 - 01.2022
Marketing Associate
Fox Hollow Catering
07.2017 - 06.2018
Bachelor of Science - Business Communications
SUNY, Farmingdale
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