Aidan Renard
Douglasville,GA
Summary
Experienced customer service representative with over 10 years of experience in providing quality customer service. Possesses strong communication, problem-solving, and customer service skills. Skilled in handling customer inquiries and requests promptly and efficiently.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Voya Financial
07.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Offered advice and assistance to customers, paying attention to special needs or wants
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Customer Service Representative
Randolph Engineering
08.2018 - 01.2022
- Provide friendly efficient response via phone, chat and email-based support to clients
- Escalate unresolved issues per standard procedure
- Update account information to maintain customer records
- Managed over 50 customer calls and emails per day to answer questions about products and services
- Communicate effectively with management to improve KPI.
District Supervisor
US Security & Associates
10.2010 - 06.2017
- Built strong relationships with clients by following up on previous issues and ensuring resolution
- Trained and coached security staff on best practices for customer service satisfaction
- Identified and communicated client or staff needs up chain of commands
- Provided leadership, guidance and direction to team members, offering assistance with any need at any time.
Education
Emergency Medical Technician - Emergency Medical Technology
Hillsborough Community College
Tampa, FL04.2017
Associate of Science -
Miami Dade College
Miami, FL06.2010
Skills
- Interpersonal Skills
- Computer Proficiency
- Quality Assurance
- Account Management
- Attention to Detail
- Customer Service
- English & French Language
- Customer Care
- Medical Technician
- Medical Terminology
- Security
- Multi-tasking
- Quick Learning Ability
- Telephone Etiquette
Certification
Emergency Medical Technician
Timeline
Customer Service Associate
Voya Financial
07.2022 - 01.2023
Customer Service Representative
Randolph Engineering
08.2018 - 01.2022
District Supervisor
US Security & Associates
10.2010 - 06.2017
Emergency Medical Technician - Emergency Medical Technology
Hillsborough Community College
Associate of Science -
Miami Dade College