Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Lots of grit, and determination.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member
Student Accounting Society
Eau Claire, WI
10.2023 - Current
Attended weekly meetings to learn more and contribute to the world of accounting.
Guest Service Leader/Food Service Worker
Kwik Trip
Altoona, WI
04.2023 - Current
Greeted customers and ascertained customer needs.
Provided exceptional customer service to ensure positive customer experiences.
Book keeping and reporting transactions
Answered incoming calls, responded to inquiries, and resolved customer complaints.
Handled cash transactions accurately and efficiently.
Processed orders, forms, applications, and requests in a timely manner.
Identified potential issues with products or services and provided solutions to customers.
Assisted customers with product selection based on their individual requirements.
Contributed to the team effort by accomplishing related results as needed.
Utilized problem solving skills to quickly resolve customer issues.
Ensured accuracy in all accounting entries and records.
Mover
Gorilla Movers of Wisconsin
Sun Prairie, WI
04.2022 - 08.2022
Walked through customer sites with checklists to verify job completion.
Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
Protected company inventory by maintaining and organizing storage areas.
Communicated information to customers regarding shipping times, insurance options and delivery costs.
Followed customer instructions about placement of items and special considerations for handling.
Material Handler/Forklift Operator
Colony Brands, Inc.
Sun Prairie, WI
11.2019 - 05.2022
Transported material to correct locations and documented inventory changes.
Reported safety and quality issues to management.
Used handheld scanners for warehouse management system compliance.
Checked shipments for damaged or incorrect items.
Marked prices on merchandise signs and labels following current system prices.
Communicated with supervisor and other warehouse staff to coordinate work.
Communicated with team members to coordinate efficient and accurate movements.
Customer Service Cashier/Cleaning Crew Member
GRB Academy
Windsor , WI
03.2019 - 08.2019
Answered customer inquiries with courtesy and accuracy.
Explained product details and care to potential customers.
Answered inbound customer calls and responded to inquiries.