Aidan Ritchie
Sellersburg,IN
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
7
7
years of professional experience
Work History
Assistant Sales Manager
The Mind Behind The Eye LLC
Dubois, IN
06.2021 - 10.2023
- Negotiated customer contracts and maintained relationships with existing clients.
- Developed strategies to increase sales volume and market share.
- Monitored competitor activities, analyzed trends in the marketplace, and adjusted sales techniques accordingly.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Implemented new processes for managing customer accounts and improving lead generation efforts.
Forklift Operator
Hollander sleeping products.
Louisville, KY
05.2016 - 09.2018
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Loaded pallets onto trailers for shipment.
- Transported materials between storage areas, loading docks and delivery vehicles as needed.
- Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
- Unloaded delivery trucks with product by hand or utilizing lift-gate truck when needed.
- Verified accuracy of incoming orders against packing slips before loading onto truck and trailer for shipment.
Truck Coordinator
hollander sleeping products
Louisville, KY
05.2016 - 09.2017
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Analyzed data to identify trends in customer behavior and preferences.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Delegated work to staff, setting priorities and goals.
Education
Waggener High School
Louisville, KY05-2016
Skills
- Customer Service And Engagement
- Business Growth And Retention
- Effective Selling Strategies
- Sales Growth
- Sales Strategies
- Sales Forecasting
- Market Analysis
- Customer Service
- Contract Negotiations
- Stock Rotations
- Relationship Building And Management
- Database Management
- Budget Preparation
- Upselling And Cross Selling
- Expense Tracking
Timeline
Assistant Sales Manager
The Mind Behind The Eye LLC
06.2021 - 10.2023
Forklift Operator
Hollander sleeping products.
05.2016 - 09.2018
Truck Coordinator
hollander sleeping products
05.2016 - 09.2017
Waggener High School