Aidan Rogers
Miller Place,NY
Summary
Dynamic service advisor with proven expertise at BMW of Southampton, excelling in vehicle assessment and customer satisfaction. Recognized for exceptional multitasking and organization skills, swiftly resolving inquiries while fostering a positive client experience. Adept at training personnel and maintaining up-to-date product knowledge, ensuring superior service delivery.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Service Advisor
Bmw Of Southampton
03.2022 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
BMW Genius
Bmw Of Southampton
06.2019 - 03.2022
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Provided professional services and support in a dynamic work environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Parts Consultant
Bmw Of Southampton
01.2018 - 06.2019
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained extensive understanding of common problems and methods for repair.
Education
Bachelor of Science - Industrial Management Automotive Technolgy
SUNY, Farmingdale
Farmingdale, NY05-2025
Associate of Arts - Industrial Management Automotive Technology
Suffolk County Community College
Selden, NY05.2022
High School Diploma -
Rocky Point High School
Rocky Point, NY06.2020
Skills
- Vehicle assessment
- Bill preparation
- Tech-Savvy
- Multitasking and organization
- Product training
- Team collaboration
- Documentation and reporting
- Conflict resolution
- Price quoting
- Technical support
- Handling customer complaints
- Service order flow
- Quality control
- Service estimates
- Computer skills
Timeline
Service Advisor
Bmw Of Southampton
03.2022 - Current
BMW Genius
Bmw Of Southampton
06.2019 - 03.2022
Parts Consultant
Bmw Of Southampton
01.2018 - 06.2019
Associate of Arts - Industrial Management Automotive Technology
Suffolk County Community College
High School Diploma -
Rocky Point High School
Bachelor of Science - Industrial Management Automotive Technolgy
SUNY, Farmingdale
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