Aidan Spann
Baltimore,Maryland
Summary
Over ten years of food service experience, ranging from fine dining to cafes. Good at managing stressful situations, making people feel welcome, and being quick on my feet. Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
The Bluebird Cocktail Room
09.2023 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Host
John Brown General Butchery
06.2022 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Hostess and Busser
Orto
05.2019 - 11.2019
- Making and confirming reservations, seating guests, clearing tables
Bar Back and Food Runner
The Brewer's Art
09.2018 - 03.2019
- Taking food to guests, cleaning workspaces and tables, stocking the bar, making small dishes and simple drinks when needed
Technical Support
JHU/MICA Video Cage
09.2015 - 05.2018
- Cleaning and repairing a wide range of video equipment, facilitating student trainings, addressing, preparing equipment reservations
Server and Cashier
The Wine Market
06.2012 - 09.2017
- Waiting on guests, preparing smaller dishes, cleaning and maintaining workspaces
Education
The Maryland Institute, College of Art - Film/Video Arts
The Maryland Institute, College of Art
Baltimore, Maryland05.2024
Skills
Strong Work Ethic
Exceptional customer service
Guest Engagement
Hospitality service expertise
Sales Techniques
Order Management
Warm and Friendly
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Timeline
Server
The Bluebird Cocktail Room
09.2023 - 09.2024
Host
John Brown General Butchery
06.2022 - 08.2023
Hostess and Busser
Orto
05.2019 - 11.2019
Bar Back and Food Runner
The Brewer's Art
09.2018 - 03.2019
Technical Support
JHU/MICA Video Cage
09.2015 - 05.2018
Server and Cashier
The Wine Market
06.2012 - 09.2017
- ServSafe Food Handler Certification - National Restaurant Association.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
The Maryland Institute, College of Art - Film/Video Arts
The Maryland Institute, College of Art
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