Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
Timeline
Work Availability
RELEVANT COURSES
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Aidan G. Pena

Aidan G. Pena

Union City,NJ

Summary

Dedicated work-study student with experience excelling in collaborative and autonomous roles. Strong understanding of computer applications, audiovisuals, ticketing systems, and troubleshooting. Skilled at organizing and executing events with precision. Known for friendliness, outgoing personality, and eagerness to grow as a professional in the field.

Overview

3
3
years of professional experience

Work History

Work Study Student

Saint Peter's University
09.2023 - Current
  • IT Client Services Office
  • Resolved 100+ requests and or incidents providing help desk support for classroom technologies and students' devices.
  • Set up and broke down dozens of internal and external events (conferences and webinars) for both low and high-profile clients.
  • Collaborated with staff members to guarantee students received the best possible customer service.
  • Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
  • Greeted incoming office visitors, answered questions, and directed individuals to office locations.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Input data into spreadsheets and databases.
  • Set up a variety of low and high-profile events.
  • Troubleshooted and assisted clients with any issues they might have had at the moment of their request.

Front Desk Person

Union City, City Hall, NJ
05.2024 - 08.2024
  • Company Overview: The City Hall of Union City, that assists constituents on a variety of different problems they may be facing.
  • Managed scheduling procedures for constituents.
  • Handled over 500 customer inquiries monthly, ensuring timely and effective responses.
  • Reduced average wait time by 15% for customers during peak hours, enhancing operational efficiency.

Call Center Operator

Union City, City Hall NJ
10.2022 - 06.2023
  • Company Overview: The City Hall of Union City, that assists constituents on a variety of different problems they may be facing.
  • Handled 80 constituents queries daily, ensuring timely support and resolution.
  • Escalated vital requests in a timely manner.
  • Ensured resolutions by following up on constituent inquiries.

Education

Undergraduate Bachelor's Degree - Computer Science Information Systems

Saint Peter's University
Jersey City, NJ
06-2027

Skills

  • Effective team collaboration
  • Willingness to learn
  • Effective problem resolution
  • Consistently reliable
  • Proficient in managing multiple tasks
  • Client support
  • Proficient in document and spreadsheet management
  • Bilingual (Fluent in English and Spanish)
  • Office equipment operation
  • Verbal and written communication
  • Support for event organization
  • Proficient in computer applications
  • Professional telephone communication
  • Effective time management

Accomplishments

  • Successfully managed a high profile conference involving international speakers by completing proficient testing, computer application management, and troubleshooting audiovisuals with accuracy and efficiency.

LANGUAGES

SPANISH Native
Native or Bilingual
ENGLISH Native
Native or Bilingual

Timeline

Front Desk Person

Union City, City Hall, NJ
05.2024 - 08.2024

Work Study Student

Saint Peter's University
09.2023 - Current

Call Center Operator

Union City, City Hall NJ
10.2022 - 06.2023

Undergraduate Bachelor's Degree - Computer Science Information Systems

Saint Peter's University

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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RELEVANT COURSES

  • Advanced Computing
  • Software Engineering
  • Cyber Security Virtual Interns
  • Cyber Security Plan and Risk Management
  • Information Technology Ethics

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