Aidan (Ricky) Florespeña
Key West,FL
Summary
Experienced individual with many years of experience. Collected shopping carts, maintained clean, and orderly parking lot and helped customers load purchases in parking lot. Enthusiastic about providing excellent customer service as well as constantly using my understanding of Spanish to better help out those that don't have the proper skills to communicate in English.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lot Associate
Home Depot
Key West , Florida
01.2024 - Current
- Maintaining the parking lot
- Assisting customers by helping them with loading their items into their vehicles
- Use of Spanish and English constantly throughout the day to communicate with coworkers and customers
- Guiding customers to certain locations in the store for products they need and are not aware of the location of them
- Assisting coworkers with loading merchandise onto carts or pallets for online orders
Navy Exchange
NEXCOM
Key West, Florida
11.2023 - 01.2024
- Identified needs of customers promptly and efficiently
- Use of Spanish and English daily with coworkers and customers
- Handled a cashier software effectively
- Stocking inventory throughout the store on a daily basis when customer flow is at a low
Customer Service
Aztecas Basamichi
Yokosuka, Japan
12.2022 - 03.2023
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
- Implemented and developed customer service training processes.
- Answered constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
Truck Unloader
D2 Industries
Camp Zama, Kanagawa
08.2021 - 09.2021
- Assisted other team members in navigating large loads.
- Unloaded items and goods from trucks into main storage area for transfer to shelves.
- Unloaded packages with care and placed in proper staging area.
- Sorted and properly arranged items.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Coordinated with truck drivers and dispatchers to have cargo picked up on time and according to schedule.
- Kept facilities clean and organized to promote safe work environments and avoid injuries.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
Education
High School Diploma -
Key West High School
Key West05-2024
Skills
- Taking initiative
- Effective customer service
- Computer Literacy
- Efficient and Effective communicator
- Following instructions throughly
Languages
- Spanish
- Japanese
Accomplishments
Basic Leadership Team Training Honor Platoon
- This award is given to cadet Florespeña due to being put into a place of a leadership postilion with cadets that were not put into his authority in the past and within the span of less than 3 days, they were the undisputed champions in Military Drill and Physical Fitness
Scholastic Excellence Awarded, April 18 2022
- Demonstration of overall academic excellence within the school year
High Significant Awards :
Sons of The American Revolution Award, Awarded - April 18, 2023
- Demonstrated qualities of Academic excellence, Leadership, Military Discipline, Dependability, Patriotism and Upright Character in Speech and Habits which Exemplify the Ideals upon which our Nation was Founded
Certificate of Cadet Achievement, Awarded April 18,2023
- In recognition of exceptional ability, initiative and dedication as a Platoon Commander in Nile C. Kinnick High School's NJROTC Red Devil Company from 22 August 2022 to 8 June 2022.
Cadet Florespeña has demonstrated outstanding leadership, personal responsibility, and dedication to the NJROTC Unit. He enthusiastically devoted much of his time to his Platoon to ensure each cadet had what they needed to succeed.
He led his cadets with distinction, keeping them competitive with the other Platoons and teaching his cadets responsibility by example. As a result, his platoon earned the Red Devil Company Esprit de Corps and Drill Pennants throughout the course of the year.
Cadet Florespeña's exemplary
leadership, professionalism, and devotion to duty, reflect great credit upon himself, the unit, and the Naval Junior Reserve Officer Training Corps.
Basic Leadership Team Training Honor Platoon
- This award is given to cadet Florespeña due to being put into a place of a leadership postilion with cadets that were not put into his authority in the past and within the span of less than 3 days, they were the undisputed champions in Military Drill and Physical Fitness
Scholastic Excellence Awarded, April 18 2022
- Demonstration of overall academic excellence within the school year
D-1 Far East Champion, Soccer awarded April 27, 2023
- Equivalent to State champion
D-1 Far east All time 11 Soccer, Awarded April 27, 2023
- Out of all the schools that participated myself and 10 other individuals from other schools were selected for the all time 11 which is essentially the all star team of the tournament
Certification
- Drivers License
Languages
Spanish
Native/ Bilingual
Japanese
Limited
References
References available upon request.
Timeline
Lot Associate
Home Depot
01.2024 - Current
Navy Exchange
NEXCOM
11.2023 - 01.2024
Customer Service
Aztecas Basamichi
12.2022 - 03.2023
Truck Unloader
D2 Industries
08.2021 - 09.2021
High School Diploma -
Key West High School
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