AIDAT BOSSADI
GAITHERSBURG,MARYLAND
Summary
Accomplished Executive Housekeeper with a proven track record at HYATT REGENCY BETHESDA, enhancing operational efficiency and guest satisfaction through expert staff training and development, and effective task delegation. Skilled in inventory control and staff management, by significantly improving department performance, fostering teamwork and optimizing workflows.
Overview
5
5
years of professional experience
Work History
Executive Housekeeper
HYATT REGENCY BETHESDA
02.2022 - Current
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
- Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel''s pristine appearance at all times.
- Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
- Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.
- Streamlined weekly cleaning schedule for 40 employees.
Executive Housekeeping Manager
HILTON FAIRFAX
09.2019 - 02.2022
- Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.
- Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation yearround.
- Mentored junior team members, providing guidance on best practices in housekeeping management techniques for their professional development.
Education
BTS - HOSPITALITY MANAGEMENT
PIGIER
ABIDJAN, IVORY COASTHigh School Diploma -
COLLEGE VOLTAIRE
ABIDJAN, IVORY COASTSkills
- Housekeeping knowledge
- Task Delegation
- Inventory Control
- Staff Scheduling
- Staff Training and Development
- Chemical Handling
- Staff Management
- Waste Management
- Recruiting and interviewing
- Cost Control
- Multitasking and Prioritizing
- Expense Tracking
Languages
French
Native or Bilingual
Spanish
Professional Working
Timeline
Executive Housekeeper
HYATT REGENCY BETHESDA
02.2022 - Current
Executive Housekeeping Manager
HILTON FAIRFAX
09.2019 - 02.2022
BTS - HOSPITALITY MANAGEMENT
PIGIER
High School Diploma -
COLLEGE VOLTAIRE