Aide Delacruz
Porterville,CA
Summary
Dynamic Medical Receptionist with proven expertise in patient scheduling and office administration honed at Sequoia Family Medical Center. Excelled in delivering compassionate customer service and streamlining front desk operations, significantly enhancing patient satisfaction. Skilled in Microsoft Office and adept at maintaining confidentiality, showcasing a blend of technical proficiency and interpersonal finesse.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Sequoia Family Medical Center
06.2018 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Transcribed phone messages and relayed to appropriate personnel.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Education
Medical Secretary/billing And Coding -
Porterville Adult School
Porterville, CA2018
High School Diploma -
Citrus High School
Porterville, CA2015
Skills
- Front Desk Operations
- Telephone Etiquette
- Medical Terminology
- Patient Scheduling
- Office Administration
- Microsoft Office
- Insurance Verification
- Electronic Medical Records
- Referral Verification
- Medical office administration
- Customer Service
- Data Entry
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Receptionist
Sequoia Family Medical Center
06.2018 - Current
Medical Secretary/billing And Coding -
Porterville Adult School
High School Diploma -
Citrus High School
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