Aide Hurtado
San Bernardino,CA
Summary
Dedicated Warehouse Customer Service representative providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Highly experienced in 3PL warehouse operations.
Overview
14
14
years of professional experience
Work History
Customer Service Representative 3PL
Worldwide Logistics
San Bernardino, CA
12.2021 - Current
- Experienced in setup up processes for warehouse and new customers
- Dealt with WMS orders either through EDI, Manual. created 940 files and sending ASN's 945
- Answered customer inquiries via phone, email, and chat.
- End of month invoicing- created invoices and backup files and billed customers for outbound, inbound, especial projects
- Experienced with excel, word
- Maintained a high level of professionalism when dealing with difficult customers.
- Routing - Highly experienced in routing for all retailers, have worked with many portals, and fully understand routing from start to finish.
- Created BOLs, UCC labels, especially customer requests, international invoicing.
- Experienced with UPS worldwide shipping, FedEx, UPS UNISHIPPERs.
- Have work with different WMS system. AS400, 3PL CENTRAL, SAP
Warehouse Customer Service Representative
LMS logistics
San Bernardino, CA
10.2020 - 12.2021
- Created order in WMS manually and EDI
- Printing UCC labels
- created BOL's
- Routing
- Used different portals to pull customer drop ship orders
- Resolving inventory discrepancies with customer orders
- invoicing
Assistant Manager
Kuehne + Nagel
Ontario, CA
03.2010 - 10.2020
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Created reports on sales trends, inventory levels, and financial data.
- Communicated regularly with customers to gain insights into their needs.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Held different positions throughout my employment. All involved warehouse operations in all departments.
Education
High School Diploma -
Calexico High School
Calexico, CA06-1995
Skills
- Prioritization
- Staff Training
- Microsoft Excel
- 3pl knowledge
- Routing experience
- customer service
- warehouse operations
- inventory
- receiving
Languages
Spanish
Professional
References
References available upon request.
Timeline
Customer Service Representative 3PL
Worldwide Logistics
12.2021 - Current
Warehouse Customer Service Representative
LMS logistics
10.2020 - 12.2021
Assistant Manager
Kuehne + Nagel
03.2010 - 10.2020
High School Diploma -
Calexico High School