Aide Macias
Sylmar,CA
Summary
Experienced with hospital administration, patient admissions, and records management. Utilizes organizational skills and attention to detail to maintain efficient operations. Knowledge of healthcare protocols and patient confidentiality to ensure high standards of care and compliance.
Diligent Hospital Clerk with solid background in hospital administration. Provided exceptional support in patient admissions and records management, contributing to efficient hospital operations. Demonstrated strong organizational and communication skills to ensure seamless workflow and patient satisfaction.
Dynamic Market Director at Outreach Program Services Of America with expertise in data analysis and strategic planning. Successfully increased market share through innovative marketing initiatives and strengthened brand reputation. Proven ability to lead cross-functional teams and enhance customer engagement, driving growth and efficiency in competitive landscapes.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Market Director
Outreach Program Services Of America
02.2022 - 08.2024
- Implemented robust analytics tools that enabled informed decision-making based on real-time data insights from various internal systems such as CRM platforms or social media monitoring sitestools.
- Led cross-functional teams to execute successful product launches, driving growth in new markets.
- Streamlined internal processes for increased efficiency within the marketing department, resulting in improved productivity levels.
- Evaluated competitive landscape to identify opportunities for differentiation and positioning, leading to increased market share.
- Increased market share by developing and implementing strategic marketing plans.
- Spearheaded market research projects, utilizing findings to inform future marketing decisions and initiatives.
- Successfully secured positive media coverage for company events, product launches, and other significant milestones, generating increased public interest in the brand.
- Strengthened brand reputation through consistent messaging and adherence to company values.
- Collaborated with sales teams to develop targeted sales strategies that maximized revenue potential.
- Enhanced customer satisfaction with the development of innovative product offerings and services.
- Expanded market presence by establishing and maintaining key partnerships within the industry.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Emergency Department Clerk
Providence Health & Services
10.2020 - 08.2021
- Processed returned mail and updated new addresses as provided.
- Provided crucial support during high-volume periods, ensuring timely attention for all patients in need of emergency care.
- Processed payment files and analyzed audit reports.
- Promoted a clean, organized workspace for maximum efficiency while adhering to infection control protocols.
- Enhanced patient satisfaction by efficiently managing check-in and registration processes.
- Streamlined administrative tasks for optimal efficiency, allowing healthcare providers to focus on patient care.
- Improved patient experience by addressing inquiries and concerns with compassion and professionalism.
- Ensured a well-organized emergency department, maintaining up-to-date records and files for all patients.
- Developed positive relationships with colleagues across various departments resulting in enhanced collaboration within the hospital system.
- Assisted with the implementation of new electronic health record systems, leading to increased accuracy in documentation and billing processes.
Behavior Interventionist
Center For Autism & Releated Services
10.2019 - 10.2020
- Maintained records of ongoing assessments and documentation of updates.
- Provided crisis intervention services when necessary, ensuring the safety and wellbeing of all individuals involved.
- Promoted positive behavior change through consistent reinforcement and appropriate consequences.
- Improved student behavior by developing and implementing tailored intervention plans.
- Maintained detailed records of student progress, facilitating data-driven decision making for future interventions.
- Participated in professional development opportunities to stay current on best practices in behavior intervention methodologies.
- Met with teachers to establish goals for students in intervention program.
- Enhanced communication between parents and school staff for better understanding of individual student needs.
Hospital Clerk
Pacifica Hospital
03.2017 - 10.2019
- Fostered strong relationships with both internal staff and external vendors, facilitating smooth operations within the hospital.
- Maintained strict confidentiality in handling sensitive patient information according to HIPAA regulations.
- Worked with electronic health records software and database systems.
- Supported financial objectives by collecting payments from patients, processing transactions accurately, and reconciling daily cash receipts.
- Streamlined hospital operations by organizing and maintaining patient records, ensuring easy access for healthcare professionals.
- Contributed to a positive hospital environment by greeting patients, addressing concerns, and directing inquiries to appropriate personnel.
- Contacted insurance companies to verify eligibility.
- Facilitated smooth communication between departments with timely and precise delivery of messages, documents, and reports.
- Increased patient satisfaction through prompt response to phone calls, emails, and in-person requests for information or assistance.
- Operated copiers, scanners, fax machines and credit card machines.
- Enhanced the accuracy of medical records by meticulously collecting and updating patient information as needed.
- Enhanced patient experience by providing efficient and accurate administrative support to medical staff.
- Improved efficiency of the admissions process by accurately registering new patients and updating existing records as needed.
Education
High School Diploma -
North Valley Occupational Center
Mission Hills, CASkills
- Data analysis
- Market research
- Strategic planning
- Team leadership
- Public relations
- Process improvement
- Customer engagement
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team motivation
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Detail-oriented
- Staff training and development
- Task prioritization
- Analytical thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Market Director
Outreach Program Services Of America
02.2022 - 08.2024
Emergency Department Clerk
Providence Health & Services
10.2020 - 08.2021
Behavior Interventionist
Center For Autism & Releated Services
10.2019 - 10.2020
Hospital Clerk
Pacifica Hospital
03.2017 - 10.2019
High School Diploma -
North Valley Occupational Center
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