Aide Montanez
Rialto,CA
Summary
Positive and upbeat Customer Service Specialist bringing 5 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
8
8
years of professional experience
Work History
Warehouse Worker
Amazon
09.2021 - Current
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
Receptionist
Americas Best Contacts And Eyeglasses
09.2020 - 09.2021
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Maintained clean reception area to promote positive, professional environment for myself, staff and patients.
- Minimized errors in medical paperwork by checking terminology and complying with insurance policies. Verified insurance for patients and followed up with them regarding their benefits.
Sales and Support Generalist
Victoria's Secret & PINK
10.2016 - 03.2020
- Learned roles of other departments to provide coverage and keep store operational.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for store credit card.
- Presented friendly and positive attitude while communicating clearly with customers and colleagues..
- Processed returned items, checking against store's established return timeframes.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Physical Therapist Front Desk
Arrowhead Orthopaedics
10.2018 - 01.2019
- Answered patient questions promptly through email, phone and in person.
- Scheduled patient appointments in the most effective manner, ensured received high-quality care.
- Ensured HIPAA rules and regulations were carefully followed.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
Sandwich Artist Lead
Subway
03.2016 - 10.2016
- Executed all daily tasks and assisted other team members when needed.
- Sincerely welcomed and thanked guests to demonstrate appreciation for patronage.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Resolved issues quickly to satisfy customers and reduce wait times.
- Counted cash drawer at end of shift and prepared bank deposits.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Maintained dining and food service areas in clean, safe and sanitary manner.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Cook
Carl's Jr. Restaurants LLC
10.2015 - 03.2016
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Replenished food items from inventory and rotated ingredients to use oldest products first.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Education
Associate of Arts - Sociology
San Bernardino Valley College
San Bernardino, CA06.2020
High School Diploma -
Rialto High School
Rialto, CA06.2015
Skills
- Training and mentoring
- Customer service
- Cleaning and organization
- Partnership development
- Detail oriented
- Documentation and reporting
- Telephone etiquette
- Sensitive Information Handling
- Time management
- Self-Motivated and Disciplined
- Problem-Solving
Timeline
Warehouse Worker
Amazon
09.2021 - Current
Receptionist
Americas Best Contacts And Eyeglasses
09.2020 - 09.2021
Physical Therapist Front Desk
Arrowhead Orthopaedics
10.2018 - 01.2019
Sales and Support Generalist
Victoria's Secret & PINK
10.2016 - 03.2020
Sandwich Artist Lead
Subway
03.2016 - 10.2016
Cook
Carl's Jr. Restaurants LLC
10.2015 - 03.2016
Associate of Arts - Sociology
San Bernardino Valley College
High School Diploma -
Rialto High School